Bilingual Scheduler On Site
hace 3 semanas
**En Solvo Global buscamos los mejores talentos bilingües**
**Posición**: Scheduler on site
**Descripción de la vacante**: Estamos buscando un Programador de citas que sea responsable de mantener la relación entre el cliente y el cuidador y, en última instancia, ayuda a brindar la mejor experiência en atención domiciliaria para clientes y empleados. Garantiza que todas las referencias se reciban de forma precisa y se manejen adecuadamente. Realiza diversas actividades de supervisión para programar los cuidadores adecuados para los clientes; procesamiento de tarjetas de tiempo, cuando sea necesario; y monitoreo del sistema de telefonía y otras responsabilidades de nómina según sea necesario. Las competencias principales de un programador son comunicación verbal, adaptabilidad, simpatía, enfoque en el cliente, toma de decisiones/juicio, organización, manejo del estrés e ingenio.
**Conoce tus funciones**: Contesta el teléfono y recibe consultas o mensajes de manera optimista y profesional. Sirve como enlace entre los asociados y el Gerente de Oficina. Responde con prontitud y cortesía a todas las llamadas de los clientes. Recibe referencias y consultas sobre los programas de esta empresa. Programa y coordina las actividades diarias de los cuidadores. Realiza tareas de nómina, incluida la verificación de hojas de horas, la actualización de registros telefónicos y la entrada de datos por computadora para el procesamiento de nómina. Mantiene la documentación de los registros de trabajo de los asociados en ClearCare y garantiza registros de personal actualizados y completos para todos los asociados de atención domiciliaria.
**Horarios**: Lunes a Viernes de 8:00 am a 5:00 pm + DISPONIBILIDAD FINES DE SEMANA
**Requerimientos**:
- **Alto dominio del inglés**:
- Mínimo 6 meses de experiência en servicio al cliente o agendación de citas
- Graduado de escuela secundaria o equivalente
- Habilidades básicas de oficina e informática y capacidad organizativa.
- Excelentes habilidades para las relaciones interpersonales.
- Excelentes habilidades telefónicas. Conocimiento de la terminología médica común. Capaz de trabajar de forma independiente, demostrando buen juicio.
Beneficios:
- Contrato a término indefinido
- Excelente ambiente laboral
- Auxilio de transporte
- Además, aprovecha los multiples beneficios que brindamos como la Universidad Solvo (Cursos de Inglés y Excel TOTALMENTE GRATUITOS para ti y un familiar), caja de compensación, descuentos, y más
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