Csr Inbound 2

hace 4 semanas

Bogota, Colombia Foundever A tiempo completo

**About Us**:
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Job Summary**:
We are looking for a bilingual (Spanish & English) representative located in Bogotá to deliver world-class customer support and build customer satisfaction

**Primary Job Responsibilities**:

- Answer inbound calls within guidelines established by the client and call center management. Ensure the

delivery of a quality customer experience on each and every transaction- Ensure that all complaints are recognized, recorded, confirmed and solved effectively.
- Recognize and promote additional products and services to the customers, in line with their needs and

requirements and as directed by Foundever's Client.- Supply high-quality service in accordance with given processes and procedures. Consistently utilize scripts,

Knowledge Center tools and Hot News according to call center and client procedures.- Ensure that adherence to required shift schedules is observed at all times. Attend all required campaign

training (new program and updates).- Take personal responsibility to understand and comply with all company and client security requirements and

policies.- Know and observe all regulations with regard to execution, trade and competition as well as all health and

security responsibilities.- Provide an outstanding customer service experience.
- Be accountable for all scheduled times to meet productive hours.

**Skills/Knowledge/Abilities**:
**Education**:

- High school diploma or equivalent**Experience Target**:
**Specialized Certifications**:

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