Delivery Resource Manager

hace 3 meses

Colombia Huila Microsoft A tiempo completo

Microsoft Industry Solutions is dedicated to delivering on Microsoft mission to empower every person and every organization on the planet to achieve more. As one of the largest divisions inside Microsoft the diverse team includes architects, consultants, project managers, sales, and business leaders who serve customers in 191 countries and 46 languages.

This opportunity will enable you to be part of a team that helps our customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners. The power of that connection, in addition to understanding how they use our products, helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.

The Resource Developmet role will develop your relationship management capability working with international colleagues and being a key contributor to the profitability and customer satisfaction across Microsoft’s Industry Solutions businesses. Your communication and organisational skills will be enhanced as you influence resourcing decisions like project staffing, resource pooling scenarios, mix optimization, workforce planning and readiness.

**Responsibilities**:
**Resource Management**
- Guides others to process requests from resource management systems. Proposes and fulfills assignments for complex staffing requests. Leads staffing for large deals/projects by curating the process and negotiating with stakeholders. Ensures requests are met and staffing efficiency. Provides recommendations and guidance for improving overall team results across the time zone.
- Collaborates with business teams to ensure utilization performance meets target/forecast. Analyzes utilization reports to draw insights from the results and guides others in the analysis. Recommends, prescribes, and leads programmatic efforts to improve utilization performance across the time zone.
- Collaborates with managers of technical delivery resources in the deployment of resources in supported domain/time zone to make suggestions. Makes recommendations to business stakeholders on skill/accreditation adjustment to meet business demands. Seeks cross-group and leadership collaboration in order to provide guidance to team members on facilitating skill development.
- Guides the rhythm and enhancement of the content for the rhythm. Leverages key delivery resources in communication (e.g., community calls). Maintains relationships with community leaders (e.g., Services Practice Lead, Regional Business Leader).
- Handles escalations and resolves global/complex staffing issues. Leads team members on resolving staffing issues. Establishes processes/practices that can be adopted across domains/time zones. Identifies escalation trends. Recommends and leads actions to address the trends/drivers of staffing issues.
- Provides capacity recommendations in the early stage of deal or delivery structuring in alignment with domain capacity outlook and constraints and active involvement with the opportunity manager.

**Driving Business Transformation**
- Develops new standardized global processes and communicates with the leadership team to get buy-in and support. Leads the implementation of processes/standards. Leads changes within the Resource, Insights, Capacity, and Capability (RICC) organization to improve internal and stakeholder experiences.
- Leads the continuous improvement of the Resource, Insights, Capacity, and Capability (RICC) process. Quantifies and prioritizes feedback on the process, tools, and business intelligence (BI) to formulate actions. Guides others on best practices. Serves as an extended member of the time zone domain leadership team in critical discussions, key time zone events, and meetings. Supports domain leader as the lead resource manager to scale the business globally.

**Operational Excellence**
- Leads the capacity analysis and capacity insight discussions as a thought leader. Presents insights on global capacity management into external communities. Engages and supports the global resource management team on capacity or resource management matters to lead actions/changes and ensures alignment of staffing strategies.
- Actively maintains Global Resource Management (GRM) data quality to ensure accurate insights to support current and long-term resourcing requirements.
- Guides others on ensuring requestor accountability. Leads efforts to drive consistency across domains and time zones.
- Progresses all active staffing requests within Resource, Insights, Capacity, and Capability (RICC) Service Level Agreement (SLA). Analyzes SLA data and coaches' others on efficiency to improve results and support compliance. Suggests changes to the leadership team to capture business scenarios accurately through metrics and SLA.

**Cross-Border Travel**
- Guides team members to initiate the travel process when taking resources across the borders. Coordinates with subcontractors to en

  • Delivery Specialist Engineer

    hace 4 meses

    Colombia, Huila KAPSCH A tiempo completo

    Nos encontramos en la búsqueda de un/a **Delivery Specialist Engineer **para sumar a nuestro equipo en **Medellín**! **Tus responsabilidades**- Gestión técnica y diagnóstico de soluciones de peaje. - Apoyo técnico en terreno (mantenimiento, garantias, atención de emergencias). - Punto de contacto entre cliente y Project Manager en terreno...

  • Service Delivery Manager

    hace 1 semana

    Colombia Anthology A tiempo completo

    Service Delivery ManagerJoin Anthology, a leading education and technology solutions provider, as a Service Delivery Manager. In this role, you will be responsible for delivering exceptional services to our customers, managing projects, and providing superior customer support.About the RoleAs a Service Delivery Manager, you will be the central...

  • Cloud and Data Delivery Manager

    hace 2 semanas

    Colombia Torre A tiempo completo

    About the RoleWe are seeking a highly skilled Delivery Manager to join our team at CloudKinetics, a leading provider of cloud and data solutions. As a Delivery Manager, you will be responsible for driving high-impact solutions, collaborating with talented professionals, and shaping our clients' technology future.Key ResponsibilitiesPartner with sales account...

  • Service Delivery Manager

    hace 1 semana

    Colombia Ellucian Company L.P. A tiempo completo

    About the OpportunityThe Cloud Services Delivery Manager role is a strategic position that requires a customer-centric individual to oversee the delivery and strategic planning for assigned customers. As the primary point of contact, you will be responsible for communicating effectively and professionally, ensuring seamless internal team coordination and...

  • Service Delivery Manager

    hace 1 semana

    Colombia Ellucian Company L.P. A tiempo completo

    Unlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...

  • Project Manager

    hace 1 semana

    Colombia AgileEngine, LLC A tiempo completo

    Job SummaryWe are seeking a highly skilled Project Manager to join our team at AgileEngine, LLC. As a key member of our delivery team, you will be responsible for managing projects from initiation to closure, ensuring timely delivery, within scope, and within budget.Key ResponsibilitiesDevelop and manage project plans, including resource allocation,...

  • Infrastructure Project Manager

    hace 1 semana

    Colombia SDC Ventures GmbH A tiempo completo

    Job Title: Infrastructure Project ManagerLocation: ColumbiaContract: 7 MonthsA seasoned Project Manager with over 10 years of experience in network infrastructure, cabling, WiFi deployment, and industrial automation. Proven track record of delivering high-quality results within budget, standards, and schedule constraints. Skilled in leading cross-functional...

  • Service Delivery Manager

    hace 1 semana

    Colombia Anthology A tiempo completo

    Service Delivery Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and...

  • Cloud Services Delivery Lead

    hace 4 meses

    Colombia SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...

  • Project Manager Field Support Services Project

    hace 4 meses

    Colombia, Huila World University Service of Canada A tiempo completo

    Nature and Scope: In response to a Request for Proposals by Canada’s Department of Foreign Affairs. Trade and Development (DFATD), WUSC is preparing a proposal for the Field Support Services Project (FSSP) based in Columbia and Ecuador. This FSSP is responsible for providing a range of services in support of program delivery and policy dialogue of...

  • Infrastructure Project Manager

    hace 1 semana

    Colombia SDC Ventures GmbH A tiempo completo

    Role: Infrastructure Project Manager Location: Columbia Contract: 7 Months A results-driven Project Manager with over 10 years of extensive experience primarily focused on network infrastructure, cabling, WiFi deployment, and industrial automation. Proficient in managing diverse projects to completion, with a proven track record of delivering...

  • IT Delivery Manager

    hace 4 semanas

    Colombia, Huila Chubb A tiempo completo

    Key Objective Major Duties & Responsibilities: - Organize, plan, supervise, and control all development project activities - Lead a team of analysts and developers - C onduct business and technical analysis - Provide technical solutions for business’ needs and issues - Create and enforce standards for developers and their environments - Facilitate...

  • Delivery Manager

    hace 4 semanas

    Remote (for Colombia and Costa Rica residents) Torre A tiempo completo

    We (Torre) are helping CloudKinetics find a top candidate to join their team full-time for the role of Delivery Manager - Cloud and Data. Compensation: To be agreed upon. Location: Remote (for Colombia and Costa Rica residents). Mission of CloudKinetics: "We transform our customers’ business to realize the power of cloud in everything they do." What...

  • FEMA Public Assistance

    hace 1 semana

    Colombia Hagerty Consulting Inc A tiempo completo

    Career Opportunities with Hagerty Consulting Inc Helping Clients Prepare for, Respond to, and Recover from Disasters FEMA Public Assistance (PA) Program Delivery Manager Hagerty Consulting, Inc. (Hagerty) is the nation's leading emergency management and homeland security consulting firm. Known for its public spirit, innovative thinking,...

  • Localization Project Manager

    hace 4 meses

    Colombia, Huila Jonckers A tiempo completo

    **JOB DESCRIPTION** About us: We are a fun, trusted, innovative and global tech-enabled language company. We offer our AI powered platform WordsOnline, using Neural Machine Translation technology with human expertise to provide our enterprise customers with cost-effective, fast turnaround language services at an optimal quality. **Job purpose** As a...

  • Tembo Head of Production

    hace 4 meses

    Colombia, Huila Médecins Sans Frontierès A tiempo completo

    **TEMBO HEAD OF PRODUCTION (TEMPORARY POSITION)**: ES Full Time Human Resources Don’t you meet all the requirements? MSF-OCBA is an organization committed with the diversity and **GENERAL CONTEXT OF THE POSITION** Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in...

  • Business Project Manager

    hace 1 semana

    Colombia LaunchPad Lab LLC A tiempo completo

    LaunchPad Lab is a leading software development consulting firm with offices in the United States and Colombia. We focus on building high-impact digital products that drive our clients' business results. We are seeking a highly motivated and experienced Business Project Manager for Delivery and Financial Operations to join our team. In this role,...

  • Country Study Manager

    hace 5 meses

    Colombia, Huila ICON A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development...

  • Service Delivery Manager

    hace 4 meses

    Colombia Velatia Careers A tiempo completo

    Empresa de ámbito internacional, que diseña, implementa y administra tecnología e infraestructura para telecomunicaciones, aportando conocimiento y experiência en ámbitos con requerimientos específicos. Ofrece alternativas innovadoras para arquitecturas tecnológicas, con el objetivo de brindarles a nuestros clientes las herramientas necesarias para...

  • Country Study Manager

    hace 3 meses

    Colombia, Huila ICON A tiempo completo

    As Country Study Manager (CSM), you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with a pharmaceutical company committed to discovering and developing treatments that improve and save people´s lives. Working in this program you will feel challenged and...