.NET Support Analyst

hace 3 semanas


Bogota, Colombia Cognizant Technology Solutions A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for a **.NET Support Analyst** to work for an insurance industry project.

**What you´ll do**

**What do we value?**

People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.

**Key Responsibilities**:

- Utilize ServiceNow to document, track, and resolve incidents efficiently, ensuring timely resolution and clear communication with stakeholders.
- Very good knowledge and experience with ITIL service management principles to maintain a high level of service quality.
- Generate reports and analyze data to identify trends and potential areas for improvement.
- Perform medium/complex SQL queries to extract relevant data for troubleshooting and reporting purposes.
- Participate in knowledge transfer activities and stay current with evolving technologies.

**Necessary skills and experience required**:

- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Strong understanding of ITIL service management principles.
- Proficiency in ServiceNow for incident management.
- Working knowledge of SQL Server and ability to write basic queries.
- Experience with.NET development and debugging skills. (Desirable)
- Excellent analytical and problem-solving skills.
- Strong communication, collaboration, and interpersonal skills.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- A commitment to continuous learning and staying up-to-date with technology trends.
- English Level: Upper intermediate

**Why Cognizant?**
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.
- Opportunity to work for _leading global companies_.
- Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Bogotá, Colombia.***

**Shift**: Full time.

**Are you ready?**

**Join our team**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Apr 26 2024

**About Cognizant


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