Customer Solutions Specialist

hace 3 semanas


Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Industry
- Employment - Recruiting - StaffingSalary
- $3.500.000 COPWork Experience
- 1-3 yearsLocation
- ColombiaFunctional Expertise (Verticals)
- Back Office & Business SupportCity
- BogotaState/Province
- ChapineroCountry
- ColombiaZip/Postal Code
- 110221At Emapta, saying “We’re a Family” means we’re also your second home at work, and our ratings prove it

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.- Providing step by step technical help, both written and verbal, with great attention to details.
- Diagnosing customer issues, solving problems and helping with queries about their account.
- Managing a ticket queue based on priority and SLA protocols.
- Working closely with our developers and technical teams to ensure customer satisfaction

**Requirements**:

- Native English/Near-native speaker (or mother-tongue)
- At least 2-years experience in a similar role
- Tech-savvy - strong computer skills - a must.
- Strong verbal and written communication skills
- Ability to adapt to a fast-pacing, changing environment
- Ability to understand, investigate, and articulate any potential issues, as well as resolve such issues
- Ability to use judgement and think outside the box,
- Customer orientation and ability to go the extra mile to engage customers
- Empathetic, helpful, and positive attitude
- Fast learner, autodidact
- Hardworking, able to work in a deadline-driven environment
- Friendly, professional and passionate about technology, positive disposition
- Experience working with ticketing systems
- Experience using technical tools - a plus
- Experience using help desk software and remote support tools - a plus
- Experience in the hotel and travel industry - a plus



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