Jr. Operations Manager Bogotá

hace 2 semanas


Bogota, Colombia Ubiquity A tiempo completo

**Responsibilities**:

- Responsible for management of the unit and performance of all employees
- Manage the group and deliver the goals and metrics of each
- Serve as primary client and UGS contact
- Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects

**Qualifications**:

- Bachelor's degree, any field
- Experience as BPO Account/ Operations Manager for at least 1 year
- Must have at least 2 years BPO experience in Financial Programs
- Managerial experience of teams with at least 100 FTE
- Excellent interpersonal and leadership skills.
- Excellent written and verbal communication skills.
- Strong planning, change management and organizational skills.
- Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
- High degree of initiative, team building and dedication to effective positive change
- Has solid background in Root Cause Analysis
- Willing to work on any shift schedule
- Willing to work on site

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