Customer Service Agent
hace 2 semanas
**Sobre la Empresa**
Crack The Codees la Primer Edtech con el objetivo de democrizar la educación tecnologica para niños, niñas y adolescentes en Latinoamérica.
Trabajamos juntos para revolucionar el sector educativo ademas de impactar vidas en todos los paises que operamos. Ofrecemos un servicio personalizado apoyandonos con la tecnología y generando una experiência transparente, confiable y única en la industria.
**Sobre la Oportunidad**
Actualmente estamos buscando fortalecer nuestro equipo administrativo con el próximo/a**:Customer Success Associate.**
El/la **Customer Success Associate** se encarga de las actividades clave garantizar un excelente servicio personalizado a nuestros clientes y retenerlos para que continúen aprendiendo con nuestros productos.
**¿Cómo vas a lograrlo?**
Entre tus responsabilidades, estarán:
- Dar soluciones a incidencias y trabajar de la mano con los equipos internos para dar seguimiento a los clientes nuevos y potenciales).
- Brindar seguimiento y servicio personalizado por medio de los canales como son: whatsapp, correo electrónico.
- Llevar a cabo las actualizaciones y feedbacks a clientes de acuerdo a sus solicitudes mediante tickets.
**Eres la persona que estamos buscando si cuentas con**
- Licenciatura o Ingeniería en: Administración, Comunicación, Comercial o afines.
- **Experiência mínima** **de 3 años** en operaciones en servicio al cliente / comercial.
- Experiência con CRM. _Un plus._
- Excel Nível Intermedio.
- Habilidades de negociación y facilidad de palabra.
- Profesionalismo y gusto por tener contacto con clientes internos y externos.
- Computadora/Laptop.
**Lo que la empresa tiene para ti**
- **Sueldo**: Compensación base acorde a experiência. 100% nominal.
- **Turno Laboral**: Lunes a Viernes de 9:30am a 7:30pm. / Sabados 8am - 1:00pm.
- **Modalidad**: Remota.
- **Beneficios**:
- 2 días personales gratis al año.
- Oportunidad de Crecimiento.
- Capacitaciones constantes y pagadas.
- Tener una experiência única e inclusiva de nuestra Cultura.
- Oportunidad de trabajar con equipos multiculturales.
**Si quieres ser una pieza fundamental de la Startup** **que está transformando Latinoamérica, esta posición es para ti. queremos conocerte Aplica Ya**
Tipo de puesto: Tiempo completo, Indefinido
Salario: $1.893.000 al mes
Pregunta(s) de postulación:
- ¿Vives en Bogota?
- ¿Cual es el sueldo bruto actual o ultimo percibido?
- ¿Has usado algún CRM? sí es que sí, ¿Cual?
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