Seller Experience Analytics Lead

hace 2 semanas


Bogota, Colombia Sodimac A tiempo completo

Colombia, Bogota dc, Bogota dc.

27 Dec 22

Funciones del cargo
- Administración y análisis de indicadores cuantitativos y cualitativos que miden la experiência del seller (nps, csat, grupos de testeo, etc)
- Extracción y análisis estadístico de la información del NPS
- Preparación de la información para consulta de equipos que interactúan en la experiência del seller
- A partir de los datos, entender en profundidad el comportamiento del seller para identificar dolores para transformar estos momentos en soluciones/iniciativas/momentos de sorpresa que se canalizan en los diferentes equipos que permitirán ejecutarlas
- Seguimiento de los KPIs relacionados a sus focos del journey. Co diseñar soluciones que impacten positivamente estos indicadores con las áreas owners de estos.

Requerimientos del cargo
- Carreras administrativas, ingenierías, estadística, economía o afines
- 3 - 6 años en posiciones similares
- Experiência en customer experience, orientación a servicio al cliente, indicadores de experiência
- Preferible conocimiento en análisis estadístico
- Manejo de programas para análisis de información: Data science(R), Python, power BI, datastudio, etc


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