Tech Support Tier 1

hace 2 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Job Family

**IT***

Work Arrangement

**Permanent WFH***

City

**Usaquen***

State/Province

**Cundinamarca***

Country

**Colombia***

**Empower Kids' Futures: Join a Global Mission Without Leaving Home**

In the dynamic realm of digital advocacy, one organization shines brightly with a legacy of impactful victories: our client, Common Sense Media. As the nation's leading nonprofit dedicated to enhancing the lives of children and families, they have amassed a formidable record of successes. From pioneering research reports that illuminate the effects of media and tech on child development to spearheading legislative efforts that safeguard consumer privacy, Common Sense Media is a force for positive change. Their innovative programs, such as the Digital Citizenship Curriculum and the Latino Program, resonate with communities worldwide, fostering digital literacy and inclusivity. Joining Common Sense Media isn't just joining a team—it's joining a movement that shapes the digital landscape for generations to come.

**A Preview of Your Role**

Be part of our client’s team as a **Tech Support Tier 1**, prioritizing service desk requests, providing end-user support, troubleshooting technical issues, managing user accounts, and assisting with software and hardware support.

**Fuel Your Passion: Shape the Future of Tech Support from Anywhere**
- Employment Type: Indefinite Term Type Contract
- Shift: Monday to Friday | 8:00 am to 5:00 pm PST
- Work Setup: Remote / Work from Home

**Ignite Change: Make an Impact with Your Technical Expertise**
- Handling Service Desk Requests: Quickly assess incoming service and support requests, prioritize them based on impacts on user and business operations, and escalate incidents that cannot be resolved to the next level of support with SLA (Service Level Agreements).
- Troubleshooting: Assist users with technical issues.
- Network Connectivity: Help users with network connectivity problems, including Wi-Fi issues and network printer connections. Assist users with remote access tools and VPN connections to access company resources securely.
- Basic Data Backup and Recovery: Guide end-users in performing data backups and recovering files from backups if needed.

**Dive into Success: Qualifications to Thrive in Digital Empowerment**

**Requirements**:

- Possess troubleshooting and technical support experience.
- Know when to escalate critical incidents to Tier 2 or Tier 3 within given minutes.
- Demonstrate strong customer service skills.
- Exhibit empathy and the ability to relate to end-users.
- Have strong communication skills.

**Education**:

- Bachelor's degree in Systems Engineering or related field.

Tech Stack:

- Proficiency in Service Desk, Salesforce, Windows/MAC OS, Google, JumpCloud, Microsoft Office, Slack, Zoom, Adobe, Airtable, Asana, and Druva.

Language Proficiency:

- Fluent in English at a C1 level.

**Elevate Your Lifestyle: Enjoy Perks That Go Beyond the Norm**
- 5 Days Work Week
- Prepaid Medicine
- Work Items Provided
- Indefinite Term Type Contract
- Additional Vacation Leave
- Direct Exposure to Clients
- Career Growth Opportunities
- Supportive Work Environment
- Prime Office Locations
- Upskilling with Emapta Academy

**Welcome to Emapta Colombia**

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

EmaptaExperience

  • Platform Support Associate Tier 1

    hace 4 días

    Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. This role will be based in Colombia but serving global clients and will report to the Platform Support...

  • Tech Support Analyst

    hace 7 días

    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Salesforce Administrator Support, Tier 2

    hace 3 días

    Bogota, Colombia Blackthorn.io A tiempo completo

    **Role**: Customer Support Engineer, Tier 2 **Description**:As a Customer Support Engineer on our Tier 2 Support Team, you will utilize your Salesforce configuration and technical knowledge to provide world class support to our customers! **What you'll do** - Use Salesforce Service Cloud to triage and help support technical case escalations. - Strong in...

  • Tech Support Analyst

    hace 4 semanas

    Bogota, Colombia Rappi A tiempo completo

    Es el momento de que te unas a nosotros para demostrar al mundo que somos la empresa que viene a cambiar paradigmas, donde revolucionamos las horas, los minutos y los segundos. Porque en Rappi VEMOS OPORTUNIDADES donde otros ven problemas. VEMOS CERCANÍA donde otros ven distancia. VEMOS ADRENALINA donde otros ven presión. Únete a un equipo en el que...

  • Tier 1 Support Specialist

    hace 4 semanas

    Bogota, Colombia E2E technology solutions A tiempo completo

    Somos una empresa de soluciones tecnológicas - Horario: Lunes a viernes de 7:00 am - 5:00 pm - Ingles B2 -C1 - Modalidad Hibrída - Salario: 2.500.000 - Cumplido los dos meses se da bono de bienestar - Auxilio de conectividad - Excelente ambiente laboral. **Funciones**: - Capaz de resolver todos los problemas de nível 1 y mantener sistemáticamente un...

  • Product Support Tech

    hace 4 semanas

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Rep I (Product Support Tech) is an integral part to the Global Service & Support Team and works alongside the technical and operational organizations to optimize Customer Experience, System Quality and Operational Efficiency. This is a remote position which may require occasional in-person...

  • Senior Finance Systems Support Administrator

    hace 2 días

    Bogota, Colombia Link Worldwide A tiempo completo

    **JOB PURPOSE** To support the day-to-day administration and tier two support of our new D365 ERP and proprietary procurement platform. **KEY PERFORMANCE INDICATORS** The primary indicator will be: - Administration performed so that both systems remain functional - System end users supported to ensure they can operate in alignment with standard operation...

  • Senior Manager Tech Support

    hace 1 semana

    Bogota, Colombia UnitedHealth Group A tiempo completo

    This Senior Manager Tech Support oversees the whole IT support structure and leadership in all transactional and fundamental need for flawless business operations execution for Optum Colombia. A Sr. Manager with infrastructure strategical decision maker, who will design, implement, and execute strategical operations which make our operation more optimal....

  • Support Analyst 1

    hace 7 días

    Bogota, Colombia Nuvei A tiempo completo

    **Support Analyst 1** Bogotá The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...

  • IT Support Specialist

    hace 6 días

    Bogota, Colombia Gensler A tiempo completo

    Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • Customer Service Support

    hace 4 semanas

    Bogota, Colombia Traffic Tech Inc. A tiempo completo

    **Who We Are**: - When you join Traffic Tech, you join a team that keeps the global economy moving - literally. - Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient...

  • Marketing Tech Support Portugues Ingles Ms

    hace 7 días

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    Marketing Tech Support Pro¡Buscamos a alguien que domine el mundo digital como un ninja!Funciones: - Ayudar a empresas pequeñas y medianas con las plataformas de Marketing Digital. Resolver los problemas técnicos que puedan surgir en el camino. Hablar con clientes para entender y solucionar susproblemas. Trabajar codo a codo con el equipo de desarrollo...

  • Sr Mgr Tech Support

    hace 3 días

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2170042 **Categoría de la vacante**: Tecnología **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir This Senior Manager Tech Support oversees the whole IT support structure and leadership in all transactional and fundamental need for flawless business operations execution for Optum Colombia. A Sr. Manager with...

  • Marketing Tech Support Portugues Ingles

    hace 3 días

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    Marketing Tech Support Pro¡Buscamos a alguien que domine el mundo digital como un ninja!Funciones: - Ayudar a empresas pequeñas y medianas con las plataformas de Marketing Digital. Resolver los problemas técnicos que puedan surgir en el camino. Hablar con clientes para entender y solucionar susproblemas. Trabajar codo a codo con el equipo de desarrollo...

  • Senior Manager Tech Support

    hace 3 días

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2161524 **Categoría de la vacante**: Tecnología **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir - Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional...

  • Global Technical Support Engineer

    hace 1 día

    Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...

  • Apex Developer

    hace 4 semanas

    Bogota, Colombia Softtek colombia A tiempo completo

    **Apex Developer - L3 Support Proficient** **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce...

  • Tech Support Assistant

    hace 4 semanas

    Bogota, Colombia UnitedHealth Group A tiempo completo

    Cuanto más cambia el sistema sanitario, más cuentan ciertos valores. Como la calidad, la atención centrada en el paciente, la compasión y la dedicación para ir más allá. Como parte del equipo de Optum, desarrollarás diferentes habilidades en una variedad de entornos. Obtendrá un profundo sentimiento de satisfacción al saber que está ayudando a...

  • Technical Support

    hace 3 días

    Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    Understand customer needs and requirements. Address the customer’s inquiries regarding tech support Qualifications: C1 in English. Full time availability. Prior experience in tech support, or related call center experience, preferred. Professional in engineering or related Intermediate math skills Excellent verbal and written communications skills,...

  • Support Analyst, Level 1

    hace 7 días

    Bogota, Colombia Nuvei A tiempo completo

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen...