Insurance Representative

hace 3 semanas

Colombia ttg Talent Solutions, Inc. A tiempo completo

Customer Service Representative (Insurance Industry)

We are a leading provider of international health insurance plans, offering comprehensive coverage worldwide. Our plans cater to various life stages and provide flexible options tailored to individual needs.

About the Role: As a Customer Service Representative, you will be the main point of contact between customers, sales, and service personnel. Your role is to provide exceptional support and assistance, demonstrating a strong service orientation. Clear and tactful communication skills, both internally and externally, are essential. In-depth knowledge of insurance concepts, practices, and procedures is required.

Responsibilities and Duties:

- Build positive relationships with customers by effectively communicating and providing outstanding service.
- Address customer needs and follow up on issues to ensure successful resolution.
- Document responses accurately in a solution item format.
- Communicate clearly and professionally, delivering accurate information with courtesy.
- Escalate unresolved issues to the appropriate department.
- Gather immediate and accurate customer feedback.
- Utilize available tools effectively.
- Handle routine calls and correspondence while occasionally deviating from standard procedures.
- Provide high-quality customer satisfaction, responding to inquiries from members and stakeholders in a courteous and professional manner.
- Perform any additional duties as requested by supervisors or management.

**Requirements**:

- 1-3 years of experience in the Insurance industry.
- 2-3 years of customer service experience.
- High school diploma.
- Bilingual fluency in English and Spanish preferred.

**Skills**:

- Excellent verbal and written communication skills.
- Intermediate proficiency in Excel and PowerPoint.
- Quick to learn and adapt to technological tools.
- Strong conflict resolution skills.
- Analytical mindset.
- Proactive approach.
- Excellent spelling and diction.
- Ability to handle sensitive information with a high degree of confidentiality.

Pay: $1,700,000 - $2,500,000 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 3 years (preferred)
- insurance: 3 years (preferred)

**Language**:

- English (preferred)

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