IT Support Engineer

hace 3 semanas

Bogota, Colombia Nubank A tiempo completo

**IT Support Engineer**

**About Nubank**

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

**Why are Support Engineers important to Nubank?**

Just like Nubank is customer-focused, our team also aims to offer the best experience and solutions for all everyday issues and tasks. And who are our customers? All Nubankers.

Our team is responsible for supporting and implementing solutions that will help our Nubankers reach their goals with the best technology. We work directly to make the experience of Nubankers more comfortable. We also use resources from different chapters and squads within the ITEng tribe and all of Nubank to make our work more efficient.
We also gather metrics to ensure the decisions we make are the right ones, always keeping an eye at the root cause so that we can provide a unique solution.

**Desired skills and experience**:
Besides the technical stack widely adopted at Nubank engineering, we expect an IT Support Engineer to have:
**_ Hard Skills:_**
- 3+ years of proven experience and knowledge at tech support.
- Experience with any corporate ITSM tool.
- Experience supporting Google Cloud Enterprise Apps (Gmail, Calendar, Drive, Groups, etc);
- Experience working with Atlassian tools like Confluence, Jira, OpsGenie.
- Experience with video conference technology (zoom/hangouts)
- Version control systems knowledge like Git (Github, Gitlab).
- Unix Expertise, hands-on experience working in any UNIX CLI derivative environments (Any Linux Distro & MacOs).
- VirtualBox or virtualization experience.
- Automated Setup & Deployment of end user machines (Ubuntu and MacOS).
- Apple MDM tools Knowledge (Ex: JAMF, MOSYLE).
- Basic to Intermediate experience reading and programming with web development Python modules like Django, Flask, Pandas, Requests.
- Knowledge and experience with network protocols, topologies and technologies (Fortinet, PaloAlto, Aruba)
- IT Assets inventory management, since acquisition to storage.
- Knowledge of high-level scripting languages (e.g. Python, Go, Clojure, Bash).
- Cloud technology oriented - AWS (EC2, S3, IAM) is plus.
- Knowledge of the security-first approach.
- Experience working with global teams and supporting customers remotely.
- Scrum/Kanban Agile methodologies Knowledge.

**_Soft Skills:_**
- Being able to communicate efficiently in English, Spanish.
- Enjoying taking on great technical challenges with quality solutions and also having a sense of urgency when prioritizing problems.
- Willing to work in an hybrid environment by supporting onsite and remote.
- At Nu you can develop your strengths so being proactive is key for the role.
- Curiosity that enables learning and finding points to improve.

**You will be a great fit if you believe in the main intrinsic values of culture in Nubank, such as**:

- You like solving problems putting the customer at the center when designing new offerings, processes, and also having an understanding of how your work decisions can impact other Nubankers, and also believing that technology can create opportunities for incredible solutions.
- You like working with people and are flexible when dealing with people from different backgrounds, demonstrating ability to deliver despite ambiguity, changing expectations, tight deadlines, and always thinking and believing that there's more than one way to make something cool.
- Appreciating and taking care of little details, showing curiosity, disposition to learn new skills quickly and having the will of taking on technologies with a high learning-curve.
- Encouraging your colleagues and influencing them to get things done in an environment where there are many things with coinciding priorities.
- Genuinely caring for a strong work ethic and dedication to truth in making decisions that put what's best for the company ahead of personal and/or team needs.
- Always looking for scalable solutions that will last, always aiming to collaborate well, communicate well, being open and inclusive, not tolerating demonstrations of uncool behaviors.
- Knowing what your limits are, demonstrating a realistic sense of your own strengths and weaknesses, with a low ego, non-defensive openness when giving or receiving feedback, always trying to be authentic and taking advantage of the situation to improve as a person and professional.
- Seeking critical thinking to diagnose problems at the root cause by solving practical, simple and scalable solutions to problems, also developing creative new solutions to existing problems.

**Benefits**:
Competitive compensation package, including opportunity to earn equity ownership in Nubank
-

  • IT Support Engineer

    hace 4 semanas

    Bogota, Colombia Rush Street Interactive A tiempo completo

    We are looking for **an amazing IT Support Engineer**, responsible for providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, managing and troubleshooting IT issues. Your primary focus will be to provide support to RSI staff members to make sure all computers, network...

  • IT Support Engineer

    hace 5 días

    Bogota, Colombia Sterlington, PLLC A tiempo completo

    **Position Title**: IT Support Engineer (100% Remote) **Contract**: Full-time, Independent Contractor **Location**:South America, Europe **Description**: A well-established and growing international law firm is looking for an IT Support Engineer to join our growing team. **Our Firm**: We are seeking a dynamic person with a passion for entrepreneurship...

  • IT Desktop Support Engineer

    hace 2 meses

    Bogota, Colombia Full Potential Solutions A tiempo completo

    Overview: **About US**: Here are some of the exciting initiatives we are working on: - Creating AI driven conversational experiences for a wide spectrum of global enterprises - Designing and developing amazing user experiences across data visualization and analytic - Building Salesforce solutions to drive customer engagement by leveraging ML to enhance...

  • Senior IT Support Engineer

    hace 3 semanas

    Bogota, Colombia Edgeuno A tiempo completo

    **Full Job Description** As a Senior IT Support Engineer, you will be responsible for helping planning, and executing all IT-related activities at EdgeUno. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. You should have extensive knowledge of network maintenance and...

  • Technical Support Engineer

    hace 4 semanas

    Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....

  • Technology Support Engineer

    hace 2 semanas

    Bogota, Colombia Takeda Pharmaceutical A tiempo completo

    **Job Description/Role Profile** **Job/Position**: Associate Solutions Engineer (job profile title) Technology Support Engineer (Business title) **BU/Organization**: GDT **Department**: Workforce Technology Support **Line Manager’s Position Title**: Service Delivery Partner - Area/Country/City **Location** Base in Country **_...

  • Support Engineer Proficient

    hace 2 meses

    Bogota, Colombia Softtek colombia A tiempo completo

    **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations...

  • Support Engineer Proficient

    hace 1 día

    Bogota, Colombia Softtek colombia A tiempo completo

    **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations...

  • IT Support Specialist

    hace 3 semanas

    Bogota, Colombia Gensler A tiempo completo

    Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • Sr. IT Support Specialist

    hace 2 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: **Key requirements** Associate’s or bachelor’s degree from an accredited institution in Computer Science or related field or have related work experience Ability to work after hours and/or on weekends when needed **Technical Skills** Technical Desktop Skills...

  • IT Support

    hace 4 semanas

    Bogota, Colombia Optum A tiempo completo

    UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and in...

  • IT Support

    hace 2 semanas

    Bogota, Colombia Modak A tiempo completo

    We are a dynamic fintech company committed to enhancing the digital experience for our customers. Our dedicated IT support team plays a crucial role in maintaining our reputation for outstanding customer service and technical reliability. The work is done in 5 hours per day for a total of 25 hours per week. The agent will work those 5 hours between 8 am and...

  • Technical Support Engineer

    hace 4 semanas

    Bogota, Colombia Trustonic A tiempo completo

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...

  • Technical Support Engineer

    hace 4 semanas

    Bogota, Colombia Trustonic A tiempo completo

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...

  • Genesys Support Engineer

    hace 3 semanas

    Bogota, Colombia Sofvio A tiempo completo

    **Softtek **is looking for a **Genesys Support Engineer.** “Get together to the biggest technological revolution, creating new digital solutions for all our customers.” Compensation**:COP13M - 16M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in.NET.** Responsibilities and more: - L2/L3 Support on Genesys Platform. -...

  • Openshift Technical Support Engineer

    hace 2 semanas

    Bogota, Colombia Red Hat, Inc. A tiempo completo

    The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and...

  • IT Support Specialist

    hace 2 semanas

    Bogota, Colombia Unicity USA Inc A tiempo completo

    Unicity is a multi-level marketing company whose goal is to Make Life Better for everyone through its world-class health and wellness products. This position is located in our Bogota, Colombia Office. We are seeking an IT Support Specialist to provide fast, reliable support for our corporate office employees. Responsibilities will include troubleshooting...

  • IT Support Specialist

    hace 3 semanas

    Bogota, Colombia Gensler A tiempo completo

    Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • Rni0501 - QA Engineer

    hace 4 días

    Bogota, Colombia IT - Talent A tiempo completo

    **IT-Talent Headhunter SENIOR TI** busca para uno de sus clientes en Colombia **QA Engineer** Requisitos/Conocimientos/Experiência: - 3+ años implementando soluciones de aseguramiento de la calidad centradas en UI y APIs. - Verificación continua y automatizada de la calidad del software - Conocimientos adecuados de tecnologías relacionadas con la Web -...

  • Support Engineer

    hace 4 días

    Bogota, Colombia City Storage Systems A tiempo completo

    **Support Engineer - CloudKitchens - Bogotá** **Who we are** Cloudkitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers...