Account Manager

hace 2 semanas

Colombia ttg Talent Solutions, Inc. A tiempo completo

JOB DUTIES AND RESPONSIBILITIES:
**Relationship and Performance Management**
- Develop relationships with all levels of clients and achieve positive reviews about
- Work with insurance agents throughout LATAM and internal operations teams to understand and fulfill clients’
- Serve as the main point of contact for all matters related to the
- Ensure consistent engagement with accounts (calls, in‐person visits, webinars, ).
- Respond to inquiries from clients and agents and provide updates in a timely
- Resolve complaints and follow through to appropriate
- Act as issue escalation point and proactively recommended solutions to challenging client situations.
- Facilitate Agent’s Sales efforts by providing reports and information with regards to our product offering, services, tools and company information in
- Promote products through sales presentations, explain product characteristics, added benefits and
- Gather and communicate feedback from and to
- Monitor agency performance, anticipate changes and
- Coordinate agents seminar and visits, provide in person trainings and webinars on products, resources and company
- Respond to inquiries regarding process, services and
- Track sales incentives and

Revenue Generation
- Support agents sales efforts in closing new business to achieve growth and sales
- Generate quotes for individual and affinity
- Collaborate with Sales to expand customer base and generate new
- Keep track of agency sales and prepare reports on account
- Execute call plans to follow up on pending cases to help increase closing
- Collaborate with sales team to identify grow opportunities and support sales
- Help forecast and track key account metrics, trends, and communicate
- Generate reports related to agents portfolio, profitability and
- Supports renewal process to achieve high retention rate.
- Manage sales leads of prospective agents and

Support Capabilities
- Provide recommendations on procedures to improve
- Participate in projects, initiatives and perform other duties as
- Process collateral material request and coordinate
- Supports Agents in closing new business and renewals through weekly review of reports to help grow and maintain business portfolio.
- Works closely with Sales, Marketing and Operations providing systematic follow‐up and feedback to improve our service and
- Maintain performance, collaborate with other departments to meet corporate
- Oversee agent contract registration process and portal
- Assist with commission inquiries and review commission

DESIRED MINIMUM QUALIFICATIONS:
**Skills**
- Excellent interpersonal
- Analytical and interpretive
- Excellent oral and written communication, including presentation
- Strong organizational skills, with attention to
- Proven ability to manage multiple projects at a
- Team oriented and collaborative with ability to work
- High adaptability to change and
- Fluent in Spanish and English (written and spoken). Portuguese is a
- Ability to multi‐task, work under high paste environment and define
- Self‐motivated and able to thrive in a results‐driven

Education and Experience:

- Bachelor’s degree (B.A. or S) or Associate degree from an accredited institution, preferable in business, marketing or related fields.
- Experience in Customer Service and/or healthcare, health
- Knowledge of travel and life insurance industry.
- Proven account management or other relevant.

At ttg, "We believe in making a difference One Person at a Time,"ttg OPT.

INDR

Pay: $5,500,000 - $6,000,000 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Experience**:

- Sales: 5 years (required)
- Life Insurance: 5 years (required)
- Account Management: 5 years (preferred)
- Health: 5 years (preferred)

**Language**:

- Fluent English (required)
- Fluent Spanish (required)

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