Service Management Analyst 2
hace 2 días
**What success looks like in this role**:
Senior service management analyst is re sponsible for overseeing and analyzing the performance of Major Incident Management process and service operations. P lay s an important role in meeting service level agreements and achieving a high level of customer satisfaction.
- Serves as the primary contact for inquiries and concerns related to Major Incident Management process for simple to moderate ly complex clients
- Leads bridge meetings for major incidents, ensuring a seamless and highly collaborative environment. Take s charge to guarantee that each meeting is a well-coordinated effort towards quick incident resolution
- Maintain s high standards of communication when sending updates to client management
- Deliver s regular reports and activity updates to client and management w ith transparency and clarity
- Ensures that the incident hygiene is maintained at high level
- Manage s client relationships with a focus on adhering to contractual service support requirements
- Lead s quality assurance initiatives and drive s process improvements that meet industry standards
- Conduct s impactful documentation training sessions to elevate the skills and proficiency of the entire team
**Please not that this role requires work on weekends**:
**You will be successful in this role if you have**:
- Bachelor's Degree and a minimum of 4 years of relevant experience
- Certifications
- Required: ITIL v4 Foundation
- Desired: ITIL v4 Managing Professional (MP)
- Experience with ITL and other service management methodologies
- Ability to handle work alone with mínimal direction
- A good understanding of process KPIs and ability to report on them
- Excellent communication skills in English
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
-
Service Request Management Analyst
hace 3 semanas
Bogota, Colombia Schlumberger A tiempo completo**Service Request Management Analyst** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB’s corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to...
-
Service Management Analyst 3
hace 2 días
Bogota, Colombia Unisys A tiempo completo**What success looks like in this role**: A service management analyst is responsible for providing day to day support for Major Incident Management process and service operations. They play an important role in ensuring that major incidents are resolved quickly and effectively, minimizing disruption to business operations. - Provides capture support for...
-
Customer Service Analyst 2
hace 1 mes
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Analyst 2
hace 5 días
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
IT Service Desk Analyst Level 2
hace 3 semanas
Bogota, Colombia Emapta A tiempo completo**Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Revolutionize Your Career with Global Opportunities in Outsourcing Excellence** Emapta isn't just another outsourcing solution provider—it's a revolutionary force in the industry....
-
Software Asset Management Analyst
hace 4 semanas
Bogota, Colombia Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Software Asset Management Analyst
hace 4 semanas
Bogota, Colombia Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
IT Service Management Business Analyst
hace 3 semanas
Bogota, Colombia Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Knowledge Management y Service Desk
hace 2 semanas
Bogota, Colombia SERVICIOS LATAN A tiempo completoServicio LATAM, Importante Compañía de Tecnología con presencia en más de 11 países prestando servicios de soporte IT, Help Desk, mantenimiento preventivos, Instalaciones, Network. Requiere Knowledge Management y Service Desk con mas de 2 años de experiência en servicio de administración del módulo y proceso de knowledege realizando el apoyo en...
-
Business Operations Analyst 2
hace 4 semanas
Bogota, Colombia Juniper Networks A tiempo completo**Business Operations Analyst / Specialist Juniper is seeking a well-rounded business systems analyst who can work across a broad set of internal systems to streamline operations of CALA Services Sales area. This role will focus on supporting proper execution of bid management and services scoping process as well as focusing on data analysis to provide...
-
Resource Management Analyst
hace 3 semanas
Bogota, Colombia IFC Systems Corporation A tiempo completo**Resource Management Analyst** **Job #**: - req23141**Organization**: - World Bank**Sector**: - Resource Management**Grade**: - GE**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - Spanish, English**Preferred Language(s)**: **Closing Date**: - 7/3/2023...
-
Clinical Data Management Analyst
hace 2 días
Bogota, Colombia MSD A tiempo completo#ONEGDMS Under the direction of the applicable management, the Clinical Data Management Analyst is responsible for executing end to end data management activities pertaining to clinical trials, including but not limited to; data management tool and system development, validation and maintenance, data collection, data integrity review and reconciliation,...
-
Customer Service Junior Analyst
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
-
Customer Service Jr. Analyst
hace 4 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Customer Service Analyst 1
hace 3 semanas
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Service Management
hace 4 semanas
Bogota, Colombia Adidas A tiempo completoPURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: - IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. - Key Responsibilities: - Business analysis Investigates operational...
-
Change Management Sr. Analyst
hace 2 semanas
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Change manager role is responsible for managing all aspects of IT changes. Changes will be reviewed for, prioritization, impact and their overall impact to TU’s environment, ultimately approving or rejecting the changes. In addition, the change manager will prep, organize and chair...
-
Customer Service Analyst 2
hace 2 semanas
Bogota, Colombia Citi A tiempo completoEl Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente. **Responsabilidades**: - Ser el único punto de...
-
Resource Management Analyst
hace 3 semanas
Bogota, Colombia World Bank Group A tiempo completo**Job #**: - req23141**Organization**: - World Bank**Sector**: - Resource Management**Grade**: - GE**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - Spanish, English**Preferred Language(s)**: **Closing Date**: - 7/3/2023 (MM/DD/YYYY) at 11:59pm...