Customer Service Representative

hace 6 meses


Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Job Family

**CSR***

Work Arrangement

**Hybrid***

City

**Bogota***

State/Province

**Distrito Capital de Bogotá***

Country

**Colombia***

**Join our client’s international team and discover a refreshing approach to Accounting excellence**

We are on the hunt for an exceptional individual who is eager to make their mark on the global stage, create a lasting industry legacy, and enjoy all the benefits of working close to home. In this role, you’ll be at the forefront of the property management industry, with the chance to shape our client’s international presence. Imagine collaborating with industry experts from around the world, leveraging your expertise, and leaving an indelible mark on a global landscape.

As a **Customer Service Representative**, you will collaborate with existing personnel in the Philippines and Chicago to comprehend all business lines of Westward360 and contribute to the organization's overall success. Your role will involve facilitating daily operations for your management team’s portfolio. Additionally, you will be responsible for monitoring and resolving tenant/customer requests through our online ticketing system, Zendesk.

**_
Here’s an overview of your future role:_**
- Employment Type: Full-time- Shift: Day shift- Work Setup: Hybrid, Bogotá / Medellin

**What do you need to succeed?**
- Proficiency in English at a C1 level or bilingual
- Minimum of 1 year of experience in customer service (CSR)
- Exceptional comfort and fluency in English, which is essential for this role
- High comfort level with technology, particularly web-based software such as Google Suite.

**What awaits you in this role?**
- Work with existing Philippines and Chicago-based personnel to understand all business lines of Westward360 and contribute to the success of the organization as a whole.
- Facilitate daily operations for your management team’s portfolio.
- Monitor and resolve tenant/customer requests via our online ticketing system, Zendesk.
- Answer phone calls from U.S.based customers and vendors via an IP telephony system.
- Communicate business needs to U.S.based clients and vendors.
- Research client (AR) and vendor (AP) payment issues.

**Why choose us?**
- 5 Days work week
- Hybrid work set-up
- Work-Items (laptop, mouse, and headset)
- Indefinite term type contract
- 5 extra days of vacation leave (20 in total) that could be monetized
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Up skilling: Emapta Academy

**Whom you’ll work with**:
**Who are we?**

Discover a world of possibilities at **Emapta**, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

EmaptaExperience



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