Operations Specialist
hace 3 meses
**Introducción**:
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
**Descripción general**:
**Cómo lograrás un impacto**:
- Collaborate with other support teams to escalate complex issues and ensure efficient problem resolution.
- Document all support interactions, including issue details, troubleshooting steps, and resolutions, in the support ticketing system within expected Service Level Agreement (SLA) timeline.
- Contribute to the development and maintenance of knowledge base articles and documentation to empower users to resolve common issues independently.
**Acerca de ti**:
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex issues efficiently.
- Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users.
- Proven ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple priorities simultaneously.
- Customer-focused mindset with a passion for delivering exceptional service and support to users.
Relevant certifications (e.g., ITIL, HDI) are preferred.
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