IT Specialist

hace 6 días


San Vicente Ferrer, Colombia Coupa Software A tiempo completo

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:
**1. Ensure Customer Success** - Obsessive and unwavering commitment to making customers successful.

**2. Focus On Results** - Relentless focus on delivering results through innovation and a bias for action.

**3. Strive For Excellence** - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

**Responsibilities**:

- IT L1 Service Desk Technical Support (US Hours)
- Weekend Service Desk Coverage (Rotation)
- End user instruction and training
- First Contact Respond to user inquiries
- Recommend and perform actions to correct problems
- Escalate security issues according to company policy
- Own, follow-up and drive problem resolution
- Proactively monitor, analyze, and troubleshoot issues
- Perform quality assurance when required
- Establish and maintain vendor relationships

**Requirements**:

- Total exp 4-6 years and At least 2 years of hands-on IT Experience
- Bachelor’s degree in related or equivalent experience preferred.
- MAC OSX
- Windows desktop OS, Windows10
- Google Apps: Gmail, Google Drive
- Remote access technologies (VPN, ZOOM)
- Backup technologies: Carbonite / Google Drive
- Basic Networking (TCP/IP, DNS, routing, subnetting)
- Additional experience using the following: Coupa, OKTA, MobileIron, Intune, JAMF, Jira/ Confluence Administrator, AWS, Active Directory/ Exchange, BetterCloud,
- Works well under pressure
- Experience working in a rapidly changing environment
- Energetic self-starter who shows personal initiative
- Good communication and support skills is important as well as being resourceful in troubleshooting and problem solving.

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
- Please be advised, inquiries or resumes from recruiters will not be accepted._



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