Customer Service Representative

hace 3 meses

Medellín Antioquia, Colombia RVStaffing A tiempo completo

**VIP Medical Group**, one of our top experts in vein disease and pain management is looking for **Scheduling Coordinators** to join our team We specialize in pain management and vascular procedures. Our main goal is to always provide the best level of care and compassion to individuals who are being treated.

**What You'll Do**
- Answer incoming new patient scheduling phone calls, verify insurance and schedule on provider schedules.
- Obtain notes and imaging for New Patients to add to patient charts from previous treating providers, prior to the scheduled appointment.
- Monitor incoming faxes daily to upload patient documents to charts and send daily reports of what has been uploaded.
- Manage “fast-track” patient referrals those referred by providers for specific procedures. So instead of scheduling a New Patient visit, he/she will be scheduling a procedure in the operating room as the initial visit.
- Ensure that referring provider has sent notes for medical necessity for us to complete pre-cert/prior authorization for the procedure.
- Check insurance benefits and eligibility

**What You'll Bring To The Team**
- Proven work experience as CSR, support agent, or similar roles.
- Hands-on experience with CRM software & Google Suite (GSheets in particular).
- Excellent organizational and multitasking skills.
- A team player with a high level of dedication and a goal-driven attitude.
- Ability to work under deadlines.
- Advanced to native proficiency in English (written, spoken, comprehension)

**We Offer You**
- Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
- Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado).
- One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
- Private health insurance for you plus a family member.
- 50% off on lunch with our associate restaurant.

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