Service Delivery Coordinator

hace 3 semanas


Colombia Logicalis A tiempo completo

Job Snapshot

**Employee Type**:

- Full-Time

**Location**:
Medellin, Colombia**Job Type**:

- Other

**Experience**:

- Not Specified

**Date Posted**:

- 5/14/2024
- Seguimiento entregables Clientes por contrato
- Sesiones y visitas periódicas clientes
- Gestión de Encuestas de satisfacción
- Seguimiento ANS
- Escalamiento Incidentes críticos y requerimientos urgentes
- Presentación de informes a clientes
- Seguimiento Service Excellence ISO 20000 grupo regional de calidad de procedimientos LATAM.
- Seguimiento tickets
- Atención Auditorías internas y externas de clientes y apoyo a las auditorías de Logicalis
- Función de Project Manajer en miniproyectos de clientes o del área
- Función de Project Manager en Onboardings clientes Optimal y otras herramientas
- Seguimiento a proveedores y órdenes de compra
- P&L de clientes
- Elaboración de informes bajo demanda

**Qualificações**
- Experiência manejando ITSM preferiblemente Service Now
- Experiência con la entrega de servicio al cliente
- Experiência manejando SLAs, escalamientos, quejas reclamos y contratos.
- Experiência atendiendo auditorías
- Experiência en Excel y/o Power BI
- Experiência en manejo de procedimientos de ITIL, tales como gestión de incidentes, requerimientos, cambios, problemas, configuración
- Muy buenas habilidades de comunicación con otras áreas, tales como comercial preventa, Legal, finanzas y compras.



  • Colombia Logicalis A tiempo completo

    Job SnapshotEmployee Type: Full-TimeLocation:Medellin, ColombiaJob Type: OtherExperience: Not SpecifiedDate Posted: 5/14/202 Seguimiento entregables Clientes por contrato Sesiones y visitas periódicas clientes Gestión de Encuestas de satisfacción Seguimiento ANS Escalamiento Incidentes críticos y requerimientos urgentes Presentación de informes a...


  • Colombia Successful Communities A tiempo completo

    Now Hiring: Nonprofit Organization Lead Coordinator Opportunity for a seasoned fundraiser with a passion for making a meaningful impact? Are you skilled in managing multiple projects simultaneously, from fundraising events to construction and staff management? We're looking for a dynamic individual to join our team as the Lead Coordinator for a nonprofit...

  • Development Coordinator

    hace 2 semanas


    Colombia Successful Communities A tiempo completo

    Now Hiring: Nonprofit Organization Lead CoordinatorOpportunity for a seasoned fundraiser with a passion for making a meaningful impact? Are you skilled in managing multiple projects simultaneously, from fundraising events to construction and staff management? We're looking for a dynamic individual to join our team as the Lead Coordinator for a nonprofit...

  • Equipment Coordinator

    hace 2 meses


    Colombia SuperStaff A tiempo completo

    We're seeking an experienced Bilingual Equipment Coordinator to join our team, responsible for processing equipment orders placed by Equipment Sales force; coordinating, staging, and delivery of equipment orders; acting as a liaison between equipment specialist, service managers, manufacturers, and distribution centers regarding equipment orders; receiving...

  • Scheduling Coordinator

    hace 2 semanas


    Colombia Fresh Desk A tiempo completo

    We're looking for a new Scheduling Coordinator to join our team! **MUST BE LOCATED IN MEDELLIN - Work on site** **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions...

  • Account Coordinator

    hace 4 semanas


    Colombia ttg Talent Solutions A tiempo completo

    **Position: Account Coordinator.** **Monthly Salary: (Based on Experience)** **Contract Type: Direct Hire. Indefinite Term Contract** **Location: Medellín, Colombia. Fully Presential** **Schedule: Monday to Friday, 8:00am to 5:00 pm** **Description**: The objective of the Account Coordinator is to provide first level telephone service and comprehensive...

  • Medical Coordinator

    hace 4 semanas


    Colombia ttg Talent Solutions A tiempo completo

    **Job Title: Medical Coordinator** **Location: Medellin, Colombia** **Schedule: Monday to Friday - 7:30 a.m. 5:00 p.m.** **Employment Type: Full-time - On-site** As a Coordinator of Second Opinion, Case Management, and Patient Concierge, you will serve as the direct representative, ensuring the highest level of service delivery. Your role involves...

  • Scheduling Coordinator

    hace 3 semanas


    Colombia Fresh Desk A tiempo completo

    **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions to ensure they arrive on time. They also need to help promote the renewals of current customers. The Scheduling...

  • Appointment Setter

    hace 3 semanas


    Colombia NeoWork A tiempo completo

    Hey there! NeoWork is seeking an organized and detail-oriented Account Coordinator to join our team. As an Account Coordinator, you will be responsible for assisting the account management team in providing exceptional customer service and maintaining strong relationships with clients. At NeoWork, we pride ourselves on delivering innovative and...

  • Back Office Coordinator

    hace 4 semanas


    Colombia ttg Talent Solutions A tiempo completo

    **Position: Account Coordinator.** **Monthly Salary: (Based on Experience)** **Contract Type: Direct Hire. Indefinite Term Contract** **Location: Medellín, Colombia. Fully Presential** **Schedule: Monday to Friday, 8:00am to 5:00 pm** **Description**: The objective of the Account Coordinator is to provide first level telephone service and comprehensive...

  • Project Coordinator

    hace 4 semanas


    Colombia, Huila World University Service of Canada A tiempo completo

    Nature and Scope: In response to a Request for Proposals by Canada’s Department of Foreign Affairs. Trade and Development (DFATD), WUSC is preparing a proposal for the Field Support Services Project (FSSP) based in Columbia and Ecuador. This FSSP is responsible for providing a range of services in support of program delivery and policy dialogue of...

  • Logistics Coordinator

    hace 3 semanas


    Colombia Source one south A tiempo completo

    **Job Summary**: A Logistics Coordinator, or Logistics Specialist Coordinator, prepares, routes and manages a company's purchase orders. Their main duties include reviewing shipment materials before distribution, collaborating with transportation systems to ensure prompt shipment pick-ups, and monitoring shipment costs and production processes. A successful...

  • Logistics Coordinator

    hace 3 semanas


    Colombia Source One South America (SOSA BPO) A tiempo completo

    **Job Summary**: A Logistics Coordinator, or Logistics Specialist Coordinator, prepares, routes and manages a company’s purchase orders. Their main duties include reviewing shipment materials before distribution, collaborating with transportation systems to ensure prompt shipment pick-ups, and monitoring shipment costs and production processes. A...

  • Account Coordinator

    hace 2 semanas


    Colombia ttg Talent Solutions A tiempo completo

    Position: Account Coordinator.Monthly Salary: (Based on Experience)Contract Type: Direct Hire. Indefinite Term ContractLocation: Medellín, Colombia. Fully PresentialSchedule: Monday to Friday, 8:00am to 5:00 pmDescription:The objective of the Account Coordinator is to provide first level telephone service and comprehensive support related to the different...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Patient Coordinator

    hace 1 semana


    Colombia RVStaffing A tiempo completo

    **Red Valley, **the **fast-growing company **in **Medellín,** is looking for an English-speaking and proactive **Patient Coordinator **with experience in the american healthcare industry, to join our medical vertical. As a **Patient Coordinator**, you will specialize in assisting daily callers with anything related with their procedures at the clinics....


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Logistics Coordinator

    hace 4 semanas


    Colombia RVStaffing A tiempo completo

    **RedValley, the coolest and fastest-growing company**, is seeking an experienced **Logistics Coordinator** to manage all aspects of logistics throughout our supply chain. The Dispatcher/ Logistics Coordinator will be responsible for organizing and providing efficient transportation and storage solutions for the entire lifecycle of our products, from the...


  • Colombia SoftwareONE A tiempo completo

    Job Function: Cloud & Software Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...