Support Agent-5

hace 2 semanas


Bogota, Colombia Rappi A tiempo completo

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
Customer Service Support Agent for our restaurants, you will be the vital link between our partners and the exceptional experience we offer. Your main role will be to provide specialized and efficient support, ensuring that all our restaurants' needs are met in a timely and effective manner. You will work collaboratively with our partners to solve problems, provide accurate information, and ensure that every experience in our restaurants is memorable and satisfying.

Como parte de Rappi, serás responsable de:
- Personalized Attention: Provide exceptional customer service, adapting to the specific needs of our restaurant customers. You will be the friendly and knowledgeable voice that responds to their questions, concerns, and requests.- Problem Solving: Diagnose and resolve technical and operational issues that may arise in the restaurants. This includes addressing technical issues with systems, orders, and any other aspect related to the customer experience.- Professional Advice: Provide guidance and advice to customers on the menu, promotions, ordering processes, and any other inquiries they may have. You will be an expert in our products and services.- Complaint Management: Handle customer complaints and concerns comprehensively and effectively, turning negative situations into opportunities to demonstrate our commitment to customer satisfaction.- Internal Coordination: Collaborate closely with internal teams to solve complex problems and ensure that customers receive accurate responses and appropriate solutions.- Documentation and Feedback: Document all customer interactions, providing useful feedback to internal teams to continuously improve our services.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?- Minimum 1 year of experience in customer service roles, preferably in the restaurant industry.- Exceptional verbal and written communication skills.- Empathy and ability to put yourself in the customer's shoes to understand their needs and concerns.- Basic knowledge of SQL (queries).- Analytical skills and ability to research information.- Ability to work in a fast-paced environment and handle stressful situations with calmness and professionalism.

Tipo Empleador:
Contractor

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_


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