Customer Success Analyst

hace 3 semanas


Desde casa, Colombia Aldeamo A tiempo completo

Estamos contratando Talento para Colombia.

Actualmente en Aldeamo buscamos talento para nuestra área de servicios.

Somos una empresa 100% Colombiana con presencia en todo LATAM; estamos creciendo actualmente y queremos gente que quiera crecer con nosotros.

**Perfil**:
Velar por el éxito de la transición del cliente, desde el primer contacto en el proceso Onboarding y en adelante durante el tiempo que trabaje con nosotros, manteniendo altos níveles de calidad en la atención, comunicación y gestión de soluciones, así como también enfocándose en construir y mantener una relación de larga duración con el cliente.

**Experiência requerida**:

- Mínimo 2 años de experiência en áreas de servicio al cliente y/o soporte.
- Experiência en gestión de tickets.
- Experiência en soporte remoto de primer nível.
- Onboarding de Clientes.
- Monitoreo basico.
- Consultas SQL
- Manejo de canales de Atención al cliente

**Formación**:

- Profesional o estudiante en ingeniería de sistemas, ingeniería de telecomunicaciones o carreras afines.

Te brindamos contrato Indefinido ️ modalidad de trabajo - teletrabajo ️ Salario a convenir + beneficios extralegales + auxilio de conectividad + programas de capacitación + disponible.Estamos contratando Talento para Colombia.



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