Lead Digital Deployment Latam

hace 2 semanas

Bogota, Colombia Kenvue A tiempo completo

**Lead Digital Deployment LATAM**-2206094037W

Description

Johnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby, BAND-AID®, NEUTROGENA®, TYLENOL®, MOTRIN®, and LISTERINE®. Each one of our consumer businesses embraces innovative science to create products that anticipate consumer needs and create experiences that help them live healthy, vibrant lives.

**Responsibilities**:

- Actively run project operations and delivery of the aligned Digital Capability roadmap
- Implement continuous improvement and compliance controls of existent customer connectivity solutions
- New development of connectivity tools integrating business needs with new technologies available for process automation (RPA, OCR, ML and others)
- Support daily update of metrics for calls, chats and case management
- Propose and actively contribute with creative and innovative ideas to advance the maturity of Customer Experience and Connectivity
- Lead Digital Customer Solutions project portfolio and innovation initiatives in automated, assisted services and omni-channel Digital CX platforms
- Implement new systems functionality and drive industry standards for the New Consumer Health Company
- Benchmark Digital CX capabilities with internal and external partners to provide the most efficient and cost-effective solutions
- Act as an integrator across LATAM to unlock barriers that block/delay the Digital CX roadmap execution
- Ensure e-Commerce business channels implement all regulatory and compliance needs, satisfying existing Business, Finance and IT Standards.
- Actively participate and support internal/external audits involving Digital Customer Connectivity systems, processes and data integrity.
- Drive thorough communication across the region when required for disruptive events or order processing risks involving appropriate level of escalations and stakeholders.
- Initiate/facilitate all team capital expenditures requests as well as purchase orders for external work orders products and services
- Work with EDI suppliers on contract management and service continuity
- Partner with Business Technology Leaders and IT Architects to resolve/implement digital improvements
- Partner with Customer Service in order to ensure efficient and compliant connectivity services
- Support continuous adoption of electronic solutions through new customer implementations
- Champion electronic invoice process improvement and partner with IT to develop and implement system enhancements based on local regulations.
- Partner with operations and franchise teams to support ongoing change efforts and initiatives to ensure integration of the electronic channels into the SAP ERP and Sales Order Management (SOM) solutions and process design. Facilitate cross team and cross component partnership.
- Lead, deploy and sustain standard Digital Customer Connectivity solutions leveraging regional and global systems and controls across the region

Qualifications

Qualifications:

- Minimum of a bachelor’s degree is required with at least 4 years of experience in supply chain related disciplines (project management, customer management, operations, business analytics) and a minimum of 3 years of experience in leading practices within Customer Experience
- Experience solving complex business issues through data-related tools
- Must be able to multi-task, problem solve, prioritize, work under pressure
- Strong knowledge on Order to Cash operational processes and tools (CRM, ERP, WMS, TMS)
- Strong knowledge on EDI management
- Strong business acumen and understanding of the end-to-end supply chain is required
- Strong understanding of SAP processes in order-to-cash modules
- Strong Customer focused orientation and proactive attitude
- Strong knowledge on CRM tools such as SalesForce, JJCC (MSD is a plus)
- Skill to develop Macros, Power BI dashboards and data analytics visualization.
- E2E mindset and collaborative, influence-based leadership approach
- Fluent in English and Spanish language is required, Portuguese proficiency is a plus
- Microsoft Power Apps knowledge is a plus
- Integrity and Credo-based Action

This position will be reporting directly to the Regional Deliver Excellence Sr Manager (New Consumer Health Company)

This position can be based either in Colombia or Mexico

Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

Organization JNTL Consumer Health I (Switzerland) GmbH

Job Function Business Solutions

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