Guest Service Expert

hace 3 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Industry
- Employment - Recruiting - StaffingSalary
- $2.400.000 COPWork Experience
- 1-3 yearsLocation
- ColombiaFunctional Expertise (Verticals)
- Back Office & Business SupportCity
- BogotaState/Province
- ChapineroCountry
- ColombiaZip/Postal Code
- 110221At Emapta, saying “We’re a Family” means we’re also your second home at work, and our ratings prove it

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.
- Handling refunds and exchanges
- Ensuring complete customer satisfaction by following Guesty’s service standards.
- Addressing guest issues, solving problems and helping with queries about their stay.
- Managing a ticket-queue based on priority and SLA protocols.
- Meeting Tickets per hour and quality KPIs

**Requirements**:

- A Bachelor’s Degree or have at least finished 2nd Year College or have finished a 2-year Technical / Vocational course
- At least 2 years of solid experience in being a Chat and Support Representative
- Excellent verbal and written English communication skills
- Passion in communicating with customers all day, every day
- The desire to turn an unhappy customer into an advocate
- Previous experience in problem solving or troubleshooting
- High attention to detail
- The eagerness and the will to learn and improve upon your own skills
- Advantageous to have:
- Experience in supporting a Property Management Software (PMS)
- Experience in supporting Software as a Service (SaaS) campaign
- Experience in supporting an online booking and reservation campaign

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