Dir-operations-c

hace 2 semanas

Bogota, Colombia Marriott International, Inc A tiempo completo

**Job Number** 24014269

**Job Category** Rooms & Guest Services Operations

**Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Marriott Internation

  • Spvr/lead - Operations

    hace 6 días

    Bogota, Colombia Cencora A tiempo completo

    - What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: Lead and manage direct reports to ensure that all employees are recruited, developed, and empowered to assist in achieving the company strategic objectives. Plans, organizes and prioritizes the workloads of team members to ensure position objectives are met. Liaise with HR to ensure that the...

  • Operations Manager

    hace 1 día

    Bogota, Colombia Sagan A tiempo completo

    **Position: Operations Manager** **Location**:Remote (CST Timezone) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (CST) **Role Overview**: As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving...

  • Programador en Angular, C#, .NET

    hace 2 días

    Bogota, Colombia BUSINESS SOLUTION SYSTEMS LTDA A tiempo completo

    Analista Programador con experiência comprobada en C# y Angular. - Experiência mínima de 1 año trabajando con C# y Angular - Experiência en manejo de bases de datos. - Autogestión y compromiso. - Habilidades para Trabajo en Equipo - Actitud de servicio Ofrecemos - Contratación indefinida. - Salario negociable en función de la experiência...

  • Desarrollador Junior C#

    hace 1 día

    Bogota, Colombia IT HUNTER A tiempo completo

    Descripción Importante empresa multinacional de factura electrónica, esta en búsqueda de Desarrolladores C# Junior, con al menos 2 años de experiência. Responsable por Desarrollar y mantener el código de los sistemas. FUNCIONES Soporte continuo en el paso del proyecto a producción y post producción. Contribuir con la experiência técnica en todos...

  • Desarrollador C#

    hace 2 días

    Bogota, Colombia IT HUNTER A tiempo completo

    Descripción Importante empresa multinacional de factura electrónica, esta en busqueda de Desarrolladores C# Senior, con al menos 5 años de experiência. Responsable por conceptualizar, iniciar, planificar, controlar, ejecutar y cerrar con éxito los proyectos, utilizando herramientas, metodologías y mejores prácticas para desarrollar proyectos que...

  • Desarrollador .NET/ C#

    hace 4 días

    Bogota, Colombia Amaris Consulting A tiempo completo

    **Who are we? **:Amaris Consulting es una firma independiente de asesoría tecnológica que ofrece servicios de orientación y soluciones para las empresas. Reúne a más de 6.000 personas distribuidas en 5 continentes y más de 60 países. Con más de 1.000 clientes en todo el mundo, hemos implementado soluciones en proyectos importantes durante más de una...

  • Desarrollador .NET/ C#

    hace 4 días

    Bogota, Colombia amaris A tiempo completo

    Job description Buscamos consultores dinámicos para hacer crecer nuestro equipo de Sistemas de Información y Digital en Colombia. Tu experiência, conocimiento y compromiso nos ayudarán a afrontar los retos de nuestros clientes. Estarás apoyando diferentes proyectos a través de tu experiência como Desarrollador.NET/ C#. **Sus principales...

  • Desarrollador de Software C#, PHP

    hace 5 días

    Bogota, Colombia Aplicaciones Dinámicas A tiempo completo

    Empresa de desarrollo de software requiere desarrollador/analista de software con experiência en C#, preferiblemente con conocimientos en PHP con manejo de algún framework. Se realiza prueba técnica. Contratación directamente por la empresa. Modelo: Alternancia Tipo de puesto: Tiempo completo Salario: $1.500.000 - $2.050.000 al mes

  • Community Operations Manager

    hace 4 días

    Bogota, Colombia Sagan A tiempo completo

    **Job Position: Community Operations Manager** **Location**: Remote (EST Timezone) **Work Schedule**: Monday-Friday (EST) Join Our Team as a Community Operations Coordinator! Are you passionate about virtual communities and entrepreneurship? Do you thrive in a remote-friendly, collaborative environment? We're seeking a dynamic and self-motivated Community...

  • Software Developer C++

    hace 1 día

    Bogota, Colombia Remoti A tiempo completo

    Hello #Bogota !! One of the most successful multinationals connecting the travel and tourism industry with high-quality technology is looking for a Software Developer C++ with excellent English and a proactive attitude to join their Colombian Team!⭐ We offer a great company culture and experience! ⭐ Come join the best team, we are waiting for you!...

  • Operations Support Manager

    hace 1 día

    Bogota, Colombia Sterlington, PLLC A tiempo completo

    Operations Support Manager (Remote) **Contract**: Full time **This position is open to South America, all countries included.** **Description**: A well-established and growing international law firm is looking for an Operations Support Manager to support our growing team. We are seeking a dynamic person with a passion for entrepreneurship and...

  • Programador C/proc/plSQL Junior

    hace 1 día

    Bogota, Colombia INDRA S.A de C.V A tiempo completo

    **More digital. More human. More Minsait.** Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible. Buscamos **Programador C Pro c y PLSQ**L con ganas de trabajar en nuestros equipos multidisciplinares**.** **¿Cuál es el...

  • Associate Technician Service Operations

    hace 7 días

    Bogota, Colombia SITA A tiempo completo

    Associate Technician Service Operations-37142 **Profession** Service Operations **Work Location** Americas-Colombia-Bogota **Schedule** Full-time Description Associate Technician Service Operations As an Associate Technician Service Operations, you will assure SITA's competitive strength and business growth through the provision of the highest...

  • Operations Officer

    hace 1 día

    Bogota, Colombia IFC Systems Corporation A tiempo completo

    **Operations Officer** **Job #**: - req26925**Organization**: - IFC**Sector**: - Financial Sector**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - English**Preferred Language(s)**: - Spanish or Portuguese**Closing Date**: - 4/15/2024 (MM/DD/YYYY)...

  • Associate Air Operations Officer

    hace 7 días

    Bogota, Colombia United Nations A tiempo completo

    This position is located in the United Nations Verification Mission in Colombia (UNVMC), Aviation Unit (AU). The incumbent will report to the Chief of Unit, Air Operations (P-4) **Responsibilities**: - Supervises the provision of reliable, cost effective and efficient ground handling support (including emergency crash and rescue support) to the air...

  • Sales Operations Analyst, I

    hace 5 días

    Bogota, Colombia Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: The role of the Sales Operations Analyst will be to ensure management's ability to make sound, fact-based decisions. The primary responsibilities of the role are to manage existing reports and build custom reports as requested for the assigned functional area. Works with sales to gather report requirements and deliver...

  • Analista de Mercadeo

    hace 1 día

    Bogota, Colombia C&H CREATIVE A tiempo completo

    C&H CREATIVE, requiere contratar un analista DE MERCADEO, para trabajar DESDE CASA (TELETRABAJO), eventuales reuniones presenciales. Experiência **OBLIGATORIA DE UN AÑO **en manejo de personal de mercadeo en punto de venta, elaboración de informes, reportes, seguimiento al detalle y minusioso al personal. Habilidades offimáticas necesarias, excel...

  • Operations Officer

    hace 1 día

    Bogota, Colombia World Bank Group A tiempo completo

    **Job #**: - req26925**Organization**: - IFC**Sector**: - Financial Sector**Grade**: - GF**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Bogota,Colombia**Required Language(s)**: - English**Preferred Language(s)**: - Spanish or Portuguese**Closing Date**: - 4/15/2024 (MM/DD/YYYY) at 11:59pm...

  • Commercial Operations Manager Latin America

    hace 7 días

    Bogota, Colombia Illumina A tiempo completo

    What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases...

  • Conductor de Vehiculo con Licencia Categoria C

    hace 1 día

    Bogota, Colombia Soluciones Medicas R & P SAS A tiempo completo

    Bachiller, con experiência de un (01) año desempeñando labores como conductor de vehículos, **importante estar certificados con el cargo que se indica**, **no tener comparendos registrados ante SIMIT y/o SECRETARIA DE MOVILIDAD**,**TENER LICENCIA CATEGORIA C VIGENTE**, con conocimientos esenciales en direcciones en la ciudad, funciones básicas de...