Customer Service Retention
hace 4 semanas
**Retention Specialist (customer service retention)**
**Medellin**
**Full-time - permanent**
**Salary depending on experience**
At ttg Talent Solutions we are looking for a **Retention Specialist** to join one of our amazing clients. You will be in charge of providing support to the Commercial Area Management in the Customer Retention and/or Insured area. Achieve a high percentage of insureds who renew their contracts with the company. Negotiate with the insureds and provide them with different alternatives or options within our plans to retain the customer.
**Basic Functions**:
- Prepare semiannual progress reports on goals, with details of why some insureds chose not to renew, if applicable.
- Telemarketing, follow-up, and debt collection.
**Minimum Requirements (Knowledge, Skills, and Abilities)**:
- Higher education in Sales, Marketing, or a related degree
- English 90%
- Experience in Pre-paid Medical Insurance.
- Experience in Quality Customer Service.
- Knowledge and good use of utilities
- Proactivity
- Effective Communication, expressing and communicating correctly and clearly orally and in writing.
- Ability to work under pressure with closing dates.
- Dynamism - Energy.
- Ability to work under pressure with closing dates.
- Dynamism - Energy.
- Ability to handle interpersonal relationships.
- Follow oral and written instructions.
At ttg, _“We believe in making a difference One Person at a Time,”_ ttg OPT
INDR
Pay: $2,500,000 - $3,000,000 per month
Ability to commute/relocate:
- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
**Education**:
- Associate (preferred)
**Experience**:
- Retention: 2 years (preferred)
- Pre-paid Medical Insurance: 2 years (preferred)
- Quality Customer Service: 2 years (preferred)
**Language**:
- English (preferred)
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