Customer Service Representative

hace 2 semanas

Colombia RPM A tiempo completo

**About The Role**

Do you like helping people? And do you want to jumpstart your career? RPM is looking for talented people for our Customer Support teams to serve our client companies. We are interested in motivated individuals who take pride in their work.

Our Customer Support Representatives are placed with our client companies in industries such as Transportation, Insurance, Financial Services, Automotive, and Tech.

Working with RPM will give you a strong foundation to build a solid career.

**Job responsibilities**
- You are the voice of the company and providing customers a helpful and pleasant experience is your top priority
- Accurately recording notes in the CRM of each customer interaction
- Properly updating other systems to ensure the customer is handled properly and in a timely fashion
- You must be comfortable with problem solving and understanding what the specific issue of the customer is
- Working independently and working in a team are equally important

**What We Provide**
- Competitive compensation based on experience
- Full-time with the potential for overtime based on workload and individual performance
- Valuable experience in various high demand industries
- Training and coaching to increase your soft and hard skills
- Snacks, drinks, team outings (do you like to sing karaoke?)
- Overall a fun work environment that people want to be around

**Required qualifications**
- Minimum of upper-intermediate English skills, both written and verbal, B2 or higher with CEFR / EFSET certification
- Strong conflict resolution skills
- Ability to work in a demanding environment
- Can follow a system and meet targets

**Preferred qualifications**
- Advance English skills, C1 or higher with CEFR / EFSET certification
- Previous work experience in a call/contact center or BPO preferred
- Experience with various CRM, help desk, or support ticket software

**Schedule**:Full-time, California time zone Monday through Friday AM/PM schedules, full-time schedules including nights and weekends available

**Why RPM?**

RPM is a people first company, which means we believe in treating people right and investing in them. When you join RPM you are not just an employee, you are a player on a highly capable team who takes pride in their work. You will learn from the team just as much as you will contribute, and you will have earned great life experiences along the way.

Our goal is to help companies scale their operations while economically advancing the lives of thousands of workers across the world. We believe we can do both, and if youd like to be a part of that, send us your CV.

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