Collections Team Leader

hace 1 semana


Manizales, Colombia Solvo Global A tiempo completo

**_1NH // Mínimo 1 AÑO de experiência en Collections // 90% de ingles_**

**Collectors School**

**Client**:Solvo Global

**Position**:Collections team leader

**Schedule**: Monday to Friday 8 am to 6 pm

**Salary**:2.9 Mill COP

**City**: Med

**Job description**:
We need someone who actively listens to collections calls in our different accounts and provide feedback to the agents in order to improve and take advantage of payment opportunities.

**Responsabilities**:

- Review the individual performance of collectors to determine flaws and re-train or re-focus as necessary.
- Ensure the collection tools are correctly being utilized.
- Identify training issues
- Live monitoring of collection calls

**Skills and qualifications
- Hard and soft skills**:

- Results driven
- Responsible
- Good communication
- Able to provide feedback
- Active listening

**Salary**: From $2,900,000 per month


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