Mela Css Cu Lan Agile Bo&transformation

hace 6 meses


Bogota, Colombia Ericsson A tiempo completo

**About this incredible opportunity**:
We are now looking for an Agile Business Operations & Transformation lead responsible for the BU Cloud Software & Services in CU LATAM North.

In this senior role you will support & control functions across CSS CU’s pre-sales, delivery and support teams, including enabling transparency, benchmarking and process improvement across CUs to drive excellence in operational plan execution.

Based on solid understanding of the service delivery model and efficiency agenda, you will act in the business partner capacity for the CU management team, challenge it with relevant and useful insights and proactively support to reach targets.

You will coordinate a team and be responsible to control and drive initiatives in these areas:
**Business Planning and Performance**:

- Monitor CU financial and non-financial performance vs targets, including translation of financial, business and operational performance status into actions to be implemented by the digital teams.
- Be responsible for CSS CU operational and business KPI follow up, control deviations and set plan for improvement actions.
- Responsible to support CU CSS teams with generating and analyzing big data / business analytics, use these insights to drive actions that improve Performance, Quality and Speed in the unit
- Pre-sales OPEX planning, control and analysis

**Resources Management and Demand**:

- Be accountable for CSS CU LATAM North capability and dimensioning resource planning to secure the business growth, profitability and other targets such as right cost structure, mix of job roles, competences, seniority and delivery centers.
- Drive competence development based on demand/needs across CU, keep a track record of training and coaching teams in product management, design thinking, lean and agile.
- Maintain accuracy in DS CU resource information (assignment, competence, development plans) quality in the systems
- Drive the resource escalation process within the DS CU

**Project Governance & Operational Excellence**:

- Secure a Project Management approach, cross CU to successfully implement CSS project portfolio, through governance, adherence and control of scopes, schedules, budgets and quality for projects
- Report the financial/business/operational figures for the consolidated CSS business in CU, actuals and trends, identify deviations and improvement opportunities to secure profitable growth and efficiency gains.
- Drive strategic non-billable initiatives in CU (Agile Transformation, Market Share and Installed base analysis, etc)
- Drive compliance, Business continuity and internal/external audits processes in CSS CU

**Change Management**:

- Manage change in a large, complex organization
- Lead the reinforcement of an organizational culture based on project ways of working and high focus on continuous improvement and fostering a hard-working culture, passion for innovation, improvement and simplification

**You will bring**:

- Good understanding of the global Telecom/ICT industry
- Academic degree preferably in Engineering. Additional MBA qualification will be desirable
- Proven customer facing experience in operations and project delivery
- Fluent English and Spanish
- Experience in forecasting and dimensioning delivery capacity based on business needs, affordability as well as implementation of delivery processes
- Background in Resource Management and Service Delivery and Transformation processes, tools and methods.
- Deep understanding of Service Delivery process, models, and strategy
- Program/Project Management processes and methodologies, and Quality assurance
- Strong consultative skills and customer C-Level engagement
- Knowledge of Agile approaches (Scrum, Kanban, XP, SAFe, FLUID) and Agile techniques
- Ability to develop clear, concrete steps to support fulfilment of business objectives
- Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills.
- Leading, supervising, and responding to change in a high pace environment.
- Familiarity with financial & commercial aspects as well as the pillars in delivery: Processes/Procedures, People/Organization, Tools/Systems.
- Ability to identify and implement new ways of working to support business goals

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Colombia (CO) || Mexico : Mexico City : Mexico City || Colombia



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