Data Operations Senior Analyst

hace 6 días

Bogota, Colombia TransUnion A tiempo completo

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**What We'll Bring**:
As part of the Data Operations Team, this position should focus on delivering actionable insights to evaluate and control data ingestion processes across multiple sources (Cloud and On-Prem). This individual will leverage state-of-the-art tools to cultivate the analytical methods needed to consistently refine and improve the efficiency and effectiveness of data onboarding processes and platform’s monitoring.

**What You'll Bring**:
**What You'll Bring**:

- Bachelor's degree or equivalent experience in Computer Science, Statistics, Mathematics, Industrial Engineering, or a related field.
- Two years of proven experience as a help desk technician or other customer support role.
- Logical thinking, strong problem-solving, and troubleshooting skills.
- Excellent communication and writing skills in English and Spanish.
- Ability to work independently and in a team environment.
- Analytical and problem-solving skills to troubleshoot and diagnose issues.
- Customer service skills to interact professionally and positively with employees and coworkers.
- Ability to learn quickly, work under pressure, and meet tight deadlines.
- Flexible, highly organized, and open to feedback with excellent follow-through skills.

**We're also looking for the preferred skills below**:

- Experience with support Ticket Systems (Jira).
- Experience collaborating with senior-level executives (VPs) and several stakeholders.
- Cloud Storage Environments AWS and GCP (GS Util, Big Query).
- Spark (Spark-Shell, Spark SQL, Scala).
- Linux/Unix.
- Shell Scripting (Linux and/or Python).
- Hadoop (HDFS, Hive).
- SQL - Intermediate to Advance Knowledge.

**Impact You'll Make**:
**Impact You'll Make**:

- This role reports directly to Data Operations Management.
- Process learning and Hadoop/AWS data migration to GCP are expected as a priority during the first 90 days.
- Identify, analyze, and troubleshoot possible data flow issues between servers and processing steps.
- Document user requests and update client trouble tickets with the status of the issue.
- Communicate effectively with IT and non-IT people within the company and be able to make informed decisions quickly.
- Find and solve data problems, ensuring timely short-term and long-term preventive solutions.
- Coordinate with other teams or specialists to troubleshoot and resolve issues as needed.
- Handle escalations.
- Develop and improve existing processes to ensure data ingestion through the ETL Platform.
- Work with management and teammates to prioritize business and information needs.
- Train, coach, or assist less experienced team members.
- Work independently within established procedures associated with the specific job function.
- Create appropriate support documentation and knowledge base to help all users quickly troubleshoot problems.
- Deliver excellent customer support through efficiently and accurately handling tickets/requests and general program inquiries.
- Perform other work-related tasks and responsibilities assigned to you from time to time.
- Participate in new products and feature deployment and propose technical solutions that meet business needs.

TransUnion Job Title

Sr Analyst, Data Operations

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