Customer Service Agent

hace 4 semanas


Colombia Solvo Global SAS A tiempo completo

**On site**:ASTORGA - Calle 7D #43c-105, Medellín

**Horario**:45hrs semanales que se dividen en 5 días laborales y dos dias off que se pueden asignar en cualquier dia de la semana en el rango de 7:00am a 7:00pm tomando en cuenta tu disponibilidad y la del cliente.

**Descripción del puesto**: El especialista en admisión es el primer punto de contacto con la empresa. Un especialista en admisión legal recibe y califica a clientes nuevos y potenciales para bufetes de abogados. Son responsables de gestionar los procesos de incorporación de nuevos clientes y evaluar los flujos entrantes de reclamaciones y clientes potenciales.

**Responsabilidades**:

- Revisar los paquetes de admisión de nuevos clientes.
- Revise las tareas pendientes y complete las tareas urgentes por prioridad.
- Incorporación de nuevos clientes completando el proceso de admisión.
- Manejo de datos para garantizar la obtención de toda la información pertinente
- Atender llamadas entrantes y realizar llamadas salientes---80 % entrantes, 20 % salientes.

**Requirimientos**:

- Experiência trabajando en un puesto que requiera el uso de al menos dos programas de software o CRM.
- Mínimo de un año de experiência laboral en la oficina o comprensión general demostrada del entorno legal.
- Mínimo de un año de experiência en ventas o atención al cliente. - Debe tener un diploma de escuela secundaria.

Debe tener un diploma de escuela secundaria. - Debe disfrutar hablando por teléfono y tener habilidades excepcionales de servicio al cliente. - Debe tener fuertes habilidades informáticas con comprensión demostrada de Microsoft Office. - Se requiere bilingüe (inglés/español), con un nível de inglés C1 o superior.

Tipo de puesto: Tiempo completo

Salario: $2.600.000 al mes


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