For Pooling: Technical Support Representative
hace 1 semana
**Benefits**
- **Offering Transportation Allowance**:
- **Performance-based incentive**:
- **42 hours a week, Prepaid Medical, Referral Bonus and more**
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
**Our Core Values**:
- **Integrity**:
- Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- **Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- **Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- **Grace**:
- Respect and appreciate differences, Care for one another, Humility, Make work personal
**Our Mission**: To create conditions within which people can thrive
We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. This role is full-time and you will be working onsite.
As a **Technical Support Representative**, you will be responsible for identifying customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
**Responsibilities**:
- Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.
- Educate the customer’s support options and steps being taken to resolve the issue.
- Ensures to provide first call resolution with confidentiality to customers concern and properly set expectations while utilizing available resources.
- Experience with the following devices
- Personal computer (PC) or Apple Mac computer
- Smartphones, Digital Music Players, Tablets
- Music downloading and organizing
- Understanding of internet concepts and features
- Navigation to web addresses
- Internet security, secured connection - SSL
- Manage usernames and passwords for multiple sites
- Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
**Qualifications**:
- Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc)
- Extensive understanding of PC components and functionality
- Advanced problem-solving skills and effectively communicate with customers and work groups
- Ability to multi-task and have organizational skills
- Ability to work under pressure in a positive culture
- Preferably with 1-year customer service experience/technical support (troubleshooting voice, VoIP, data, and video) in a call center environment
- Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime maybe required
- Typing speed of 35 wpm and 95% Accuracy
- Must be willing to go through pre-employment background
Pay: From $2,700,000 per month
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Call Center: 1 year (preferred)
-
Technical Support Representative
hace 1 semana
Bogota, Colombia Full Potential Solutions A tiempo completoOverview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary...
-
Technical Support Engineer
hace 4 días
Bogota, Colombia Get More Students A tiempo completo**Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...
-
Contact Support Representative
hace 3 horas
Bogota, Colombia Professional Recruiters and Consulting Group A tiempo completo**Overview - **A Contact Support Representative is responsible as a liaison where they will provide information about our products and services, answer questions, and resolve any issues that may be facing our customer's accounts with precision and efficiency. **Job Duties**: - Assist the client in the use of the platform. - Clarify doubts or questions. -...
-
Technical Support Engineer 1
hace 3 horas
Bogota, Colombia Sutherland Global A tiempo completoSutherland is seeking an attentive and goal-oriented person to join us as a **Technical Support Engineer 1 **typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on app hardware to assist Customer with problem isolation and resolution. We are a group...
-
Technical Support Representative L1
hace 5 días
Bogota, Colombia Emapta A tiempo completo**Job Information**: Industry - Employment - Recruiting - StaffingSalary - Based on experienceWork Experience - 1-3 yearsLocation - Colombia; Remote (Work Anywhere)Functional Expertise (Verticals) - Information TechnologyCity - BogotaState/Province - ChapineroCountry - ColombiaZip/Postal Code - 110221At Emapta, saying “We’re a Family” means we’re...
-
Technical Support Engineer Ii
hace 5 días
Bogota, Colombia Launch Mobility A tiempo completo(In Colombia) Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility. We’re...
-
Tier 3 Technical Support Engineer
hace 4 días
Bogota, Colombia Transmit Security A tiempo completo**About the role**: We are looking for an experienced Technical Support Engineer to provide excellent customer service and to promote our values throughout the entire support team. Transmit Customer Support provides technical assistance by resolving complex technical issues by triaging, troubleshooting, performing root cause analysis, and restoring the...
-
Technical Support Engineer 3
hace 7 días
Bogota, Colombia Twilio A tiempo completo**See yourself at Twilio**: Join the team as our next Technical Account Manager 3 - Flex. **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're...
-
Technical Advisor
hace 1 día
Bogota, Colombia PPG Industries A tiempo completoAs a Technical Advisor, you will provide technical support for the products and processes of our customers to ensure product quality, improve productivity, usage, and enhance market positioning following business policies and strategies. You will report to the Comercial Manager, CEO refinish. **Key Responsibilities** - You will develop customer visits for...
-
Programme Support Officer
hace 1 día
Bogota, Colombia International Organization for Migration A tiempo completoPosition Title**: Programme Support Officer** Duty Station**: Bogota, Colombia** Classification**: Professional Staff, Grade P3** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 15 May 2024** - Established in 1951, IOM is a Related Organization of the United Nations,...
-
Inbound Sales Manager for Pooling
hace 3 días
Bogota, Colombia Magic A tiempo completo**About Magic** Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. **Background** Our company came out of...
-
Customer Support Specialists
hace 7 días
Bogota, Colombia BruntWork A tiempo completoThis is a remote position. This job is open to Colombian residents only. Schedule Agent 1: Monday to Friday 8am to 5pm Pacific with an hour unpaid break (10am to 7pm Colombia Time) Agent 2: Wednesday to Sunday 1pm to 10pm Pacific with an hour unpaid break (3pm to 12am Colombia Time) As a Customer Support Specialist, you'll be a vital part of our team...
-
Technical Customer Support Analyst
hace 7 días
Bogota, Colombia PairSoft A tiempo completo**Job Summary** As a member of the PairSoft Support team, you will be responsible mainly for dealing with Smart Document Recognition (SDR) tickets, which are reported by clients via our support portal, adapting our SDR engine to recognize new fields and entities added. You will escalate critical issues to senior team members or second-tier technicians. You...
-
Service Support Specialist
hace 4 días
Bogota, Colombia Diebold Nixdorf A tiempo completoProvides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems. Supports technical escalations as a well as improvement...
-
Training Developer
hace 3 horas
Bogota, Colombia Epiroc Careers A tiempo completo**About Epiroc**: Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation,...
-
Sales Development Representative Ii
hace 4 días
Bogota, Colombia Thermo Fisher Scientific A tiempo completoSales Representative II will be responsible for accessing key new customers and closing new deals with our Dealers in the top 6 key countries Colombia, Ecuador, Costa Rica, Panama, PR and DR with a responsibility of 3.5 milllion USD in the region and will work closely with the Distributors in these countries, Technical Sales Team, Customer Service and...
-
Support Specialist
hace 7 días
Bogota, Colombia NielsenIQ A tiempo completoCompany Description This position is primarily responsible for debugging issues and delivering standardized and defined technical support to our clients. **Key Responsibilities** - Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills. - Debugging customer issues by attempting to...
-
Training Developer
hace 1 día
Bogota, Colombia Epiroc AB A tiempo completo**Functional area**:Service**Onsite or Remote**:Onsite**Primary Skills**:Strategic Thinking,Team Building,Collaboration (e.**Country/Region**:CO**City**:Bogota**Location**:Bogota, Capital District, CO, 111311 - Girardota, Antioquia, CO, 051030**Company name**:Epiroc Colombia S.A.S.**Date of posting**:Apr 4, 2024**About Epiroc**: - Epiroc is a multinational...
-
Technical Advisor Solar Energy
hace 7 días
Bogota, Colombia Fronius A tiempo completoTasks & Responsibilities Functional - Technical support for Fronius Sales Partners, installers and project partners: - Telephone support - E-Mail support - On site support - Organization, execution and documentation of product trainings and online webinars. - Support of the Export Sales Manager for Latin America in the communication with customers. -...
-
RIS Technical Specialist
Encontrado en: beBee S CO - hace 4 semanas
Bogota, Colombia Philips A tiempo completoJob TitleRIS Technical SpecialistJob DescriptionJob title:RIS tecnical SpecialistYour role:Scoping, designing, building, deploying and/or integrating solutionsFulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testingAnalyzes the unique business, technical and clinical customer requirements...