Customer Success Manager Lll

hace 3 meses

Bogotá Cundinamarca, Colombia Premise A tiempo completo

We all know every decision should be driven by data. But what about the data you don’t know? For years, the status quo in data aggregation has lacked visibility, moved slowly, and cost too much. Leaving organizations to make critical decisions, day after day, without the whole picture. Premise changes that.

Across 140 countries and counting, our technology connects communities of global smartphone users to source actionable data in real-time, cost
- effectively, and with the visibility you need. So leaders inside organizations, non-profit agencies and governments can now make the best decisions under the best conditions.

With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it, and values them.

**Position Summary**

Premise is growing, and we are looking to add a **Customer Success Manager lll **to our high-performing team. Responsible To ensure the loyalty of current customers, and the acquisition of new customers through a sustainable service model.

**_
**This position is based in Bogotá Colombia._**

**What You Bring Along**
- 4-5 years of experience in related areas
- Education: Professional in Business Administration, Industrial engineering, Marketing and advertising
- Knowledge in market research, marketing strategies and consumer behavior with emphasis on merchandising, brand activations, positioning, segmentation, brand identity and image
- Mass consumption experience or market research industry
- English Level +B2

**What You Will Do**
- Ensure budget for sales and buyback
- Conduct constant visits to assigned customers to present management reports and value propositions
- Follow up on proposed action plans for clients
- Promote and encourage knowledge management and talent development of employees in charge.
- Respond to requests, concerns, or requirements of customers and manage an optimal level of response.
- Perform effective analysis of the information coming from the different market studies in order to generate actionable and effective insights to the customers.
- Based on the information and analysis performed, build high-level presentations for clients where they can evidence market and product trends and allow the client to have an optimal understanding of the information, generate recommendations and conclusions of the analysis in order for the client to make strategic decisions.
- Execute commercial strategies that drive the value proposition for our customers.
- Ensure compliance with the budget allocated for sales and repurchase.
- Follow up with other areas regarding the management of the products promised to their customers, ensuring quality and timeliness.
- Make constant visits to assigned customers to present management reports and value propositions.
- Follow up on action plans proposed by customers.
- Promote and encourage knowledge management and talent development of employees in charge.
- Respond to requests, concerns, or requirements of customers and manage the optimal level of response.
- Sales of intangible services. Customer loyalty and retention.

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