Customer Service Representative

hace 7 meses

Bogota, Colombia My Visa Source A tiempo completo

Across the globe, our offices help thousands of individuals and business people navigate through Canadian and United States immigration law and policy on an annual basis. We've built a track record to be proud of, which is equally matched by the firm culture. We care about our team and our clients.

By proactively identifying customer needs and initiating referrals to appropriate team members, you will contribute to the results and the overall experience delivered in the law firm. You will look for ways to contribute to the ongoing improvement of the overall law firm client experience.

**Key Accountabilities**:

- Be a key member of a collaborative and versatile team
- Welcome clients warmly & meet their immigration law service needs
- Offer guidance with meeting options
- Review the client profile and engage clients on a needs-based conversation to identify potential opportunities and address everyday immigration law needs
- Initiate referrals to the appropriate team member to ensure that MVS is able to address all of the customer needs
- Take the initiative and find creative approaches to make each customer’s experience feel personal
- Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run firm
- Protect the firm’s assets and comply with all regulatory, legal and ethical requirements

**What we’re looking for**:

- Passionate commitment to helping our clients
- Basic knowledge of specialized sales to refer to team members
- A focus on delivering a personal experience to clients
- Resourceful self-starter with courage and confidence to approach clients on the telephone
- Readiness to collaborate and work in different capacities as part of a team
- Strong interpersonal skills, including the ability to build rapport and connections with clients
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges

**Focus**:

- May also spend time providing operational support for the firm

**Skills**:

- Projects a professional presence; proactively engages customers in complete conversations about their personal immigration needs; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
- Is collaborative and enjoys helping others and being part of a team

**Knowledge**:

- University or college degree
- Completion of internal MVS training program, including customer experience and conversation training.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs

**Job Types**: Full-time, Permanent

**Language**:

- english (required)

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