Costumer Service Lead Andean

hace 3 semanas

Cali, Colombia Mondelēz International A tiempo completo

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

**How you will contribute**

You will:

- Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
- Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
- Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
- Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
- Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in CS&L function, ideally with knowledge of customer supply chain management
- Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
- SAP, information systems, process design, standard operating procedures
- Experience leading and developing a team
- Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
- Great interpersonal, teamwork and communication skills

**Más información sobre este puesto**

**Qué debes saber acerca de esta posición**:

- Liderar los planos colaborativos con los clientes.
- Garantizar acciones de mediano y largo plazo para asegurar el Nível de Servicio.
- Punto focal del cliente para prácticas y procesos sincronizados.
- Liderar el gobierno de CMI (Comanaged Management Inventory) y Sell In Management.
- Desarrollar e implementar estrategias DPS (Direct Plant Shipments).
- Liderar negociaciones con clientes para generar productividad o mejora End to End (devoluciones cero - tasa de cross docking - perfil de pedido).
- Identificar oportunidades e implementar mejoras para mejorar la eficacia operativa.
- Determinar controles para cumplir las Políticas Mondelez.
- Liderazgo de equipo.

**Qué ingredientes extra aportarás**:

- Pensamiento estratégico.
- Liderazgo e influencia orientado al cambio
- Agilidad de aprendizaje y conocimiento de negocio integral
- Trabajo bajo presión
- Orientación de servicio hacia necesidades de cliente.

**Requisitos específicos del puesto**:

- Ingeniero, economista, administrador
- Experiência mínima 7 años en liderazgo de áreas como Servicio al Cliente, Logistica, Planeación, Demanda o Ventas
- Experiência y conocimiento en agendas de colaboración con clientes canal moderno y trabajo con áreas de cadena de abastecimiento como Planeación, Demanda, Manufactura.
- Experiência regional
- Conocimiento en liderazgo y gestión de proyectos de cambio de cultura.
- Manejo de inglés intermedio.

No Relocation support available
Business Unit Summary
- Wacam is MondelēzInternational’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics

Job Details

**Title**

Costumer Service Lead Andean

**Function**

Customer Service & Logistics

**Date**

4/18/2024

**Job ID**

R-109744

**Work Schedule**

Full time

**Job Type**

Regular

**Location**

**Cali, Colombia**

**Additional Location(s)**

**Bogota, Colombia**

**Business Office - Bogota, Colombia

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