Travel Service Lead

hace 4 días

Colombia Global Career Website A tiempo completo

**About Astound Commerce**

Astound Commerce is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an ecommerce solution for a variety of clients such as Adidas, Carters, Jimmy Choo, Puma and TOMS. With 20+ years' experience, 1,400+ ecommerce specialists, more than 3,000 projects completed, and dozens of industry accolades, we excel at maximizing the brand and business value of every digital commerce touchpoint. Astound Commerce currently operates in 14 countries with 20 offices worldwide.

**Job Purpose**

We are looking for a **Travel Services Lead **accountable for managing the company's travel services globally. Travel Manager administers, manages and monitors travel policies, guidelines, and budget in order to ensure efficient and risk free corporate travels.

**In this role you will get to**
- Direct, operate, and administer travel programs and corporate travel services for the company globally;
- Develop and implement a corporate travel policy and related procedures with focus on continuous improvement and qualified services provisions to our internal clients;
- Manage and supervise all travel arrangements;
- Negotiate contracts with travel service providers;
- Manage, coach and develop high performing travel services team that meet agreed objectives and which deliver best practice results, added value and continuous improvements;
- Set departmental objectives/KPIs and review and assess ongoing performance of direct report;
- Use performance management techniques to monitor and demonstrate achievement of agreed SLAs and quality, and drive continuous improvements;
- Drive the travel service-related processes automation and implementations (if any);
- Plan and control the travel services department budget;
- Collaborate with Procurement and Legal teams to secure preferential rates / memberships with travel vendors and suppliers;
- Manage reporting inclusive of spend plus volume trends along with exception reporting, budgeting and forecasting;
- Ensure accurate travel data is being tracked through an automated system for travelers and ensure any travelers outside of this system are entered properly;
- Work closely with global management and local teams on corporate travel agenda to enable the business strategies and company needs, as per requirements agreed

**Your skills and qualifications**
- 2+ years of corporate travel services experience and at least 1 years for a global company
- Strong communication skills with the ability to clearly articulate objectives as well as provide the team with a clear objective in support of our strategic priorities
- Outstanding negotiating skills; able to identify win-win solutions in a complex situation
- Ability to be resourceful, with a natural ability to solve problems and seek new information
- Excellent interpersonal skills, diplomacy and sensitivity, and the ability to exercise considerable judgment and discretion in establishing, building, and maintaining effective relationships
- Strong insights and experience managing change, results-driven, passionate about operations and technical excellence.
- Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.
- Service oriented mindset - Embrace Servant Leadership mindset towards all stakeholders in the company (executives, team members, internal personnel and external clients).

**What we offer in return**
- **Off-the-Charts Career Growth**: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing
- **Well-being Is Top Priority**: Parental leave, paid time off, comprehensive health and medical plans
- **Real Work-Life Balance**: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level
- **Culture of Success**: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide.

**Why work for Astound Commerce?**

Whether you're working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

**Grow your career with Astound Commerce, and discover exciting opportunities while doing the work you love**

REMOTE

LI-MA1

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