Cloud Support Engineer

hace 3 semanas


Bogota, Colombia Red Hat Software A tiempo completo

About the job:
What you will do:

- Act as the direct contact and adviser for customer inquiries about CloudBand Infrastructure Software and Nokia Container Services products via ticketing tool, by phone and using remote access tools
- Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
- Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
- Ability to multitask, prioritize, and work under pressure
- Outstanding troubleshooting skills and passion for problem solving and investigation
- Capability to front-ending the customer and internal stakeholders at the senior management level
- Document diagnostic steps and create reusable solutions for future incidents
- Ability to work as part of a team and focus on customers and solving their issues
- Be available to perform weekend shift duties on a rotational schedule when needed
- Contribute to regional or global initiatives or projects
- Fish-bone analysis for high impact service interruptions

What you will bring:

- 5+ years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service
- 5+ years of experience working with Linux or Unix operating systems
- Experience deploying in the data center, including upgrades, updates and disaster recovery
- Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them
- In-depth understanding of cloud technologies, telecom ecosystem, OpenStack architecture and components
- Experience in telco cloud, including NFV Architecture, ETSI MANO, OpenStack, SDN, Open-O, ONAP, SR-IOV, OVS-DPDK, etc.
- Experience with performance and monitoring tools like Zabbix and Ceilometer,
- Experience with Elasticsearch, Fluentd, and Kibana (EFK) and Elasticsearch, Logstash, and Kibana (ELK)
- Experience with Ceph storage and virtualization
- Hands-on experience with Python and scripting languages, like Perl and bash
- Strong networking knowledge; networking security is a plus

LI-REMOTE

LI-JR1



  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: Red Hat is seeking a Senior Cloud Technical Support Engineer with a strong background in OpenShift and Kubernetes cluster deployment and configuration to join our Cloud Services Customer Experience team in Colombia. The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the...


  • Bogota, Colombia redhat A tiempo completo

    **About the job**: - Red Hat is seeking a Senior Cloud Technical Support Engineer with a strong background in OpenShift and Kubernetes cluster deployment and configuration to join our Cloud Services Customer Experience team in Colombia.The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of...


  • Bogota, Colombia Launch Mobility A tiempo completo

    (In Colombia) Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility. We’re...

  • Oracle ERP Support

    hace 3 días


    Bogota, Colombia Inclusion Cloud A tiempo completo

    **About the job Oracle ERP Support** The incumbent must possess a high degree of accuracy and attention to detail along with experience in financial systems support, project management, and report writing. The Systems Administrator works closely with System Implementers & Support Partners (third parties) and performs an active hands-on role with business...


  • Bogota, Colombia Get More Students A tiempo completo

    **Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...

  • Python Sr Developer

    hace 3 días


    Bogota, Colombia Inclusion Cloud A tiempo completo

    **About the job Python Sr Developer** FinTech Settlement Project **Python Software Engineer Job Description** **Job Description Summary** We are a growing team of highly talented engineers working on a next-generation settlement process for our FinTech division built upon cloud services, microservices architecture, and immutable...

  • DevOps Engineer Gcp

    hace 3 días


    Bogota, Colombia Bidea Factory A tiempo completo

    En Bidea Factory estamos en búsqueda de profesionales proactivos, autónomos, con ganas de aprender y con pasión por la tecnología para el cargo de Líder Devops en plataforma Google Cloud Platform. **Requisitos del Cargo**: Para desempeñar este cargo, esperamos que cumplas los siguientes requisitos: - Ingeniero Informático, ingeniero de sistemas con...

  • Technical Engineer

    hace 3 días


    Bogota, Colombia Just After Midnight A tiempo completo

    Just After Midnight is looking for Technical Support Engineer to support our global client base. **Prerequesits** - You have both Azure and AWS experience and are able to provision, configure and maintain workloads in the cloud. - You MUST have.NET and Linux experience - You will have certifications on either Azure or AWS, or better both! - You work well...

  • .NET Engineer Senior

    hace 2 días


    Bogota, Colombia Softtek colombia A tiempo completo

    **.Net Engineer Senior** **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes...


  • Bogota, Colombia Transmit Security A tiempo completo

    **About the role**: We are looking for an experienced Technical Support Engineer to provide excellent customer service and to promote our values throughout the entire support team. Transmit Customer Support provides technical assistance by resolving complex technical issues by triaging, troubleshooting, performing root cause analysis, and restoring the...

  • Support Engineer

    hace 2 días


    Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. - Provide enterprise level technical external and internal support to our customers and prospects...

  • System Engineer

    hace 3 días


    Bogota, Colombia Funcshun A tiempo completo

    Since 2011, we have been providing reliable, cost-effective technology solutions for small - and medium-sized businesses in Miami. Our clients benefit from our expertise in multiple industries, in-depth technology expertise, and experience with ever-evolving trends in the IT industry. From taking care of all your day-to-day technology needs to protecting...

  • Senior DevOps Engineer

    hace 3 días


    Bogota, Colombia Growth Acceleration Partners A tiempo completo

    **Description** We are looking for a Senior Infrastructure Engineer. As Senior Infrastructure Engineer, you will architect and continuously improve the infrastructure for cloud-based services and client interfaces. Collaborate with team leads and management across the company to define shared capabilities. Manage the day-to-day operations of our build,...

  • Cloud DevOps Engineer

    hace 3 días


    Bogota, Colombia Hewlett Packard A tiempo completo

    **The Company** **Position background** In the GTM analytics COE our mission is to deliver impact by building machine learning products to optimize pricing and marketing investments and provide guidance to our sales organization. Within the Cloud Infrastructure team, we are ensuring that our Data Science teams have all the technology assets they need to...


  • Bogota, Colombia Radware A tiempo completo

    Trainer Engineer, Bogota - Colombia - (23000063) **Trainer Engineer, Bogota - Colombia** At Radware, we fight for the good guys to protect customers from the increasing sophistication, volume, and severity of cybersecurity breaches. We combine leading technologies, a global footprint of high-capacity scrubbing centers, and the expertise of our managed...

  • Cloud DevOps Engineer

    hace 3 días


    Bogota, Colombia Hewlett Packard A tiempo completo

    **The Company** **Position background** In the GTM analytics COE our mission is to deliver impact by building machine learning products to optimize pricing and marketing investments and provide guidance to our sales organization. Within the Cloud Infrastructure team, we are ensuring that our Data Science teams have all the technology assets they need to...


  • Bogota, Colombia Sutherland Global A tiempo completo

    Sutherland is seeking an attentive and goal-oriented person to join us as a **Technical Support Engineer 1 **typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on app hardware to assist Customer with problem isolation and resolution. We are a group...


  • Bogota, Colombia Remoti A tiempo completo

    **Site Reliability Engineer **_**SRE**_ **(Amadeus)** Hello! Bogota, we are looking for a Site Reliability Engineer for one of the biggest software companies in travel and hotels called Amadeus: The Service Reliability engineer will actively interface with software developers, network engineers, systems, storage, project management, and database...

  • Cloud Engineer

    hace 3 días


    Bogota, Colombia Marathon Talent A tiempo completo

    About C4c7us Would you like to be part of the company that will accelerate the Innovation and Go to Market in every industry? In this role, you will work with a set of solutions that C4c7us developed to help startup founders and IT professionals get IT infrastructure faster by automating devs escops and data ops processes, relying less on extensive...

  • Sr .systems Engineer

    hace 2 días


    Bogota, Colombia Auxis A tiempo completo

    Job Summary: The Systems Engineer Sr. is responsible for administrating and supporting the client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. This role involves solutioning, automating and resolving escalated service issues, and maintaining efficient operations...