Field Application Specialist

hace 3 semanas


Bogota, Colombia bioMérieux A tiempo completo

Estamos buscando Especialista de Aplicaciones quien trabajara y crecerá con el equipo de Servicio al Cliente en Colombia, reportará directamente a la Gerente de Servicio; la señora Mónica Gutiérrez con un equipo de más de 20 compañeros.

1. Misión Principal y Objetivo del Cargo (Definir en una frase):
Asegurar el óptimo uso de reactivos y equipos de la línea de Clínica con el fin de garantizar el uso permanente de cada producto y de esta forma contribuir a la consecución del presupuesto de ventas.
2. Responsabilidades Principales (listar responsabilidades clave: máximo 6):

- Asegurar la correcta aplicación de los sistemas / reactivos comercializados, proporcionando asesoramiento técnico y científico a los clientes a través de contacto telefónico o visitas solución de problemas y

las dificultades o disipar las dudas.
- Transmitir la actualización de la documentación técnica y científica de los productos a los usuarios. Formar y capacitar a los clientes internos y externos en productos y sistemas comercializados por

bioMérieux Colombia
- Plantear dudas científicas al GS, con el fin de otorgar solución de causa raíz a las dificultades encontradas por el usuario.
- Garantizar los entrenamientos efectivos a los usuarios de la línea que lidera. (Preventivos, Correctivos, Actualización)
- Identificar Oportunidades de Negocio a través del conocimiento a profundidad del usuario
- Participar y contribuir al cumplimiento de los objetivos del Sistema de Gestión de la Seguridad y Salud en el Trabajo SG-SST de bioMérieux Colombia.

3. Estudios-Experiência, Habilidades y Calificaciones:
3.1 Estudios y Experiência
Profesional Microbiología o Bacteriología
Especialización o Maestría en Áreas como Microbiología, biología Molecular o Inmunoquímica.
Un mínimo de dos (2) años de experiência en Laboratorio Clínico y/o cargo relacionado con servicio al cliente, deseable conocimiento del sector.
3.2 Habilidades y calificaciones:
Excel Intermedio/ CRM básico deseable.
Búsqueda de Causa Raíz / Capacidad de Escucha / Organización, Método y Ejecución / Actitud de Servicio
4. Alcance, Recursos y Contactos
Alcance: Asesoría científica y Capacitación a Usuarios
Recursos: Entrenamiento en Productos Local/GCS, Learning Portal, Customer Service Academy
KPI: Cierre de Technical Complaints/Visitas con Objetivos/ Field Actions/ Satisfacción del Cliente
Contactos clave (Internos): Servicio Técnico, Ventas, Marketing, Logística. (Externos): Clientes

Inglés intermedio



  • Bogota, Colombia NOKIA A tiempo completo

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...


  • Bogota, Colombia Global66 A tiempo completo

    Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito. Nos hemos...


  • Bogota, Colombia AnnexBox A tiempo completo

    **Talent Wanted!** We are looking for a Business Development Specialist to join our team and partake in a variety of projects. We are seeking a talented professional who aspires to gain experience in the field of International Sales, International Business, and Information Technology. **The Business Development Specialist** will be responsible for the...


  • Bogota, Colombia TE Connectivity A tiempo completo

    **What your background should look like**: **Role Statement**: This professional will support the Sales Team at the total territory of Colombia, Ecuador & Venezuela. Responsible to support the sales team with Field Service support and Training of all TE Product Lines line Cable Accessories, Connectors, Products for the Asset Protection of Distribution,...

  • Application Engineer

    hace 6 días


    Bogota, Colombia ROHDE & SCHWARZ GmbH & Co. KG A tiempo completo

    **Your tasks**: - Technical responsible for the support in the pre-sales, post-sales and marketing activities for Wireless Device Testing platform family such as R&S®CMW500, R&S®CMW290, R&S®CMW100. - Supporting like technical specialist the presentation of commercial offers and customer presentations for the Wireless Communications Market Segment...


  • Bogota, Colombia Prometeo Talent A tiempo completo

    **Your Launchpad to Innovation**: At Prometeo Talent, we're committed to linking exceptional professionals with innovative tech and engineering companies. We currently have an exciting opportunity for a detail-oriented Financial Operations Specialist. This role is pivotal in managing critical financial processes, contributing significantly to our clients'...

  • Gis Senior Specialist

    hace 1 semana


    Bogota, Colombia Golder Associates A tiempo completo

    **GIS Senior Specialist (Americas)** - (24000554) **About WSP** **Position Summary** WSP is looking for a skilled **GIS Specialist in IT** who is action oriented, outcome focused, passionate about geospatial technologies, a collaborative team player who understands and embraces our firm’s vision for implementation and optimization of Engineering...


  • Bogota, Colombia Amazon A tiempo completo

    BASIC QUALIFICATIONS- BS level technical degree or equivalent experience (Computer Science or Engineering background);- 8+ years of experience on large-scale software development or application engineering with recent coding exposure to two or more of the following languages: Java, JavaScript, C/C++, C#, Swift, Node.js, Python, Go, or Ruby;- 5+ years of...


  • Bogota, Colombia TalentPop A tiempo completo

    Take your career to new heights with our E-Commerce team! Join us as a **Zapier Automations and Process Specialist** and be a driving force behind our operational excellence! **HOW TO APPLY**: **Application Code: OJ-IND** **IDEAL CANDIDATE**: - 1 year experience creating Automations - 1 year experience creating Lead Generation - Strong organizational and...


  • Bogota, Colombia Nextant LLC A tiempo completo

    We are seeking a highly skilled and motivated Dynamics 365 Business Central Specialist to join our team. As a Dynamics 365 Business Central Specialist, you will be responsible for the successful implementation, customization and support of the Dynamics 365 Business Central platform for our organization. You will work closely with stakeholders to understand...


  • Bogota, Colombia ABB A tiempo completo

    **Order Management Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bogota, Colombia Microsoft A tiempo completo

    A Solution Area Specialist for Azure discovers and qualifies new Application Transformation and/or Modernization projects and opportunities for Azure consumption; drives value from usage of Azure with existing customers by including the use of Advanced Workloads. Identifies market and customer needs and collaborates with internal teams to propose solutions...


  • Bogota, Colombia L'Oreal A tiempo completo

    Te apasiona la data, el análisis y detectar oportunidades con impacto en el negocio del mercado masivo? Entonces eres bienvenido al equipo de RGM región Andina de la División de Consumo Masivo para lograrlo. En la División de Consumo Masivo (CPD), manejamos más de 10 marcas de la categoría de belleza en 11 países de manera directa y a través de...


  • Bogota, Colombia SAP A tiempo completo

    **We help the world run better** Responsible to accelerate sales for solution, nurture topic, strategic sales program or designated segment determined to require a period of extraordinary attention. The scope of activities spans from thought leadership, creating awareness in the market, best practice development, enabling field sales / value adding teams /...


  • Bogota, Colombia Norwegian Refugee Council A tiempo completo

    The Norwegian Refugee Council (NRC) seeks a dedicated **Protection from Violence (PfV) Specialist **to lead our efforts in ensuring safety and protection for those affected by violence in **Colombia, Ecuador, and Panama **. This role is crucial in developing **strategic direction, ensuring program quality, **identifying priority protection issues, **and...


  • Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...


  • Bogota, Colombia America Steel Trade Corporation A tiempo completo

    America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central and South American Markets. The Trade Finance Specialist plays a pivotal role in facilitating international trade transactions by ensuring the...


  • Bogota, Colombia Webhelp A tiempo completo

    **Location** - Bogota, Colombia**Language** - Spanish*** Our Webhelp-Bogota office is looking for Sales Development Specialist with knowledge of technology products and services, good handling of CRM (Salesforce, Hubspot, etc.), and a high level of Spoken English. The vacancy is to be performed in the city of Bogota in a face-to-face manner from Monday to...


  • Bogota, Colombia SAP A tiempo completo

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • Bogota, Colombia OMNICOMMANDER, INC. A tiempo completo

    **Digital Marketing Specialist** OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. Our Headquarters is...