Customer Service Manager Dayshift Colombia

hace 2 semanas


Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Industry
- Employment - Recruiting - StaffingSalary
- 6.200.000 COP - 9.200.000 COPWork Experience
- 4-5 yearsLocation
- ColombiaFunctional Expertise (Verticals)
- Back Office & Business SupportCity
- BogotaState/Province
- Bogota, D.C.Country
- ColombiaZip/Postal Code
- 110111- We’re looking for a
- **Customer Service Manager **who manages and coach a team of customer service representatives.

**Here's an overview**
- Employment Type: Full-time
- Schedule: Day shift
- Work Arrangement: Onsite

**About our client**

You will be working with our client who partners with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods.

**What will I do in this job?**- Assist with administrative tasks such as credit card processing and hotel room assignments
- Monitor team performance metrics and ensure that the team is meeting customer service goals and objectives
- Work cross-functionally with other teams, such as Operations and Sales, to resolve customer issues and identify opportunities for improvement
- Manage team schedules and ensure adequate coverage during peak demand times
- Participate in frontline activities during the initial stages of the team’s growth to gain a thorough understanding of our customer service processes and procedures
- Train and develop new team members to ensure continued success

Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

**Requirements**:

- Bachelor's degree or equivalent experience
- At least 5 years of experience in a customer service management role
- Excellent verbal and written communication skills in English
- Ability to work cross-functionally with other teams
- Strong leadership and coaching skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills

**Benefits**:

- No work on Colombian holidays
- Medical Insurance
- Performance bonuses
- Two extra salaries per year
- Pension fund
- Career growth opportunities
- Diverse and supportive work environment
- Fun employee engagement activities



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