Digital Client Support Senior Analyst

hace 7 días

Bogota, Colombia Citi A tiempo completo

The Digital Client Support Senior Analyst (DCS) is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing support to TTS Digital Channels.

**Responsibilities**:

- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
- Conduct necessary analyses to address client needs.
- Communicate resolutions to clients.
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed.
- Inform clients about problems (system failures, market issues) and provide regular resolution updates.
- Provide wider guidance to customers about Digital capabilities and use, leading the process to solve potential issues.**Qualifications**:

- 2-3 years of relevant experience.
- Bilingual Engllish/Spanish
- Experience in customer service preferred.
- Digital tools management proficiency.
- Consistently demonstrate clear and concise written and verbal communication.
- Proven investigative and analytical skills.
- Demonstrated ability to manage concepts, potential alternatives and influence change over digitization approach.
- Consistently deliver high-quality customer service with focus on building. client relationship and achieving quality results.
- Proven ability to work under limited supervision within a team environment.
**Education**:

- Bachelor's degree/University degree or equivalent experience.
- Project Management knowledge and optimization methodologies could be a plus.
- API knowledge as a plus.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Institutional Banking
- **Job Family**:
Investment Banking
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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