City Key Account

hace 4 semanas

Barranquilla, Colombia DiDi Global A tiempo completo

Company Overview:
**Acerca de la empresa**:
DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.

Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.

Team Overview:
The main function of a City Key Account Farmer is to develop and maintain a portfolio of key accounts so that they have an outstanding performance within the DiDi Food platform. A City Key Account Farmer must seek a win-win collaboration for all parties involved to achieve profitable growth for DiDi and associated restaurants/brands.

The City Key Account Farmer must achieve a good understanding of the business, becoming an advisor to the associated restaurants, contributing with a strategic vision to improve their performance and through excellent customer service, achieve the maintenance of successful business relationships with long term.

Role Responsibilities:

- Be the first and main point of contact with the key accounts in your portfolio, guaranteeing close and constant communication with the restaurants to contribute with a strategic vision, answer their questions and jointly design solid action plans to generate growth and the best experience to the app user.
- Analyze data and develop a deep understanding of the dynamics and behaviors of allied restaurants, to design, plan and convince the implementation of commercial strategies, based on data, with a focus on increasing the participation of current restaurants and customer loyalty. themselves.
- Build and foster a long-term relationship, based on trust, and with a win-win mentality.
- Lead weekly reviews and monthly strategy meetings with Top Tier restaurants in your region to develop and maintain trusted strategic relationships with restaurants and achieve organic growth and long-term company goals.

Role Qualifications:

- 3 or more years of experience in key account management and consultative selling.
- University degree in administrative, marketing, international business or related careers.
- Possess the ability and flexibility to adapt and learn, working in a fast-paced, ever-changing startup environment with challenging goals.
- Interpersonal skills: Proven oral and written communication skills, with the ability to persuade and maintain constructive, assertive, collaborative and cooperative working relationships with internal and external clients, in multifunctional organizations.
- Analytical skills, being able to diagnose, understand market trends and carry out an action plan.
- Ability to understand DiDi's vision, strategy, structure and KPIs, and translate them into business plans.
- Experience working with CRM tools for commercial teams.
- Intermediate English.

EEO Statement:
**Te encantará trabajar en DiDi porque...**
- Creamos valor para nuestros clientes: nos esforzamos por crear siempre experiências valiosas para nuestros usuarios en todo lo que hacemos. Nuestro enfoque es siempre innovar nuevas experiências que sean seguras, placenteras y eficientes.
- Nos basamos en los datos: creemos firmemente en tomar decisiones informadas, por eso nos basamos en los datos. Podemos navegar mejor por el panorama empresarial estratégicamente mediante el análisis de métricas valiosas.
- Creemos en la colaboración de ganar-ganar: el éxito es un deporte de equipo. Cuando trabajamos para ayudar a nuestros socios y
- los compañeros ganan, nosotros también ganamos. Mientras nos preocupamos por los mejores intereses de todos, nos comunicamos con franqueza y ejecutamos con excelencia en todo lo que hacemos.
- Creemos en la integridad: la integridad es el núcleo de nuestro negocio. Somos personas que siempre queremos hacer lo correcto. Nuestras intenciones son sinceras, decimos lo que pensamos y nos escuchamos unos a otros.
- Siempre nos esforzamos por hacerlo mejor. Eso significa aventurarse más allá de nuestras zonas de confort, aprender de nuestros errores y ayudarnos a crecer unos a otros.
- Creemos en la diversidad y la inclusión: la diversidad es una de nuestras mayores fortalezas. Nuestras diferencias son las que nos hacen distintos. Nos respetamos y creemos en la igualdad de oportunidades para todos.

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