Principal Salesforce Architect

hace 6 meses

Bogota, Colombia TTEC A tiempo completo

Principal Salesforce Architect

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Principal Salesforce Architect, working hybrid in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all

What You’ll Do

The Principal Salesforce Architect serves the TTEC sales, marketing, and other teams through system configuration and maintenance, data maintenance, report generation, business analysis, and user support. Work is performed primarily within Salesforce. com (SFDC) Sales Cloud and Microsoft Office. Data Loader is a key toolset for the role.

You'll report to Global Head of Sales Platforms and Pipeline

During a Typical Day, You’ll
- Perform a variety of activities in SFDC and account management systems to include:
- Install and configure package apps and upgrades in the Salesforce environment and perform troubleshooting.
- Design, configure and test changes.
- Develop and prepare scheduled and ad-hoc reports and dashboards.
- Support data conversion for system enhancements and integration of acquired companies onto TTEC’s SFDC instance.
- Independently and in collaboration with key stakeholders:
- Gather, analyze, and interpret business requirements.
- Identify data anomalies, understand their impact on business processes and decisions, and recommend actions to improve quality and accuracy.
- Create technical documentation and user documentation.
- Assist management in defining roadmaps for improvement and leverage installed platforms.
- Guide and mentor more junior team members, set up new users and support user training.
- Define and maintain appropriate structures for user security and permissions; administer user security assignments.
- Perform and support periodic data and system cleansing exercises.

**What You Bring to the Role**
- 6+ years' experience in administration and configuration of Salesforce Sales Cloud as an internal company analyst or administrator and 2+ years’ work experience with Excel-based reporting with strong English proficiency both written and verbal.
- Active Salesforce certification(s)
- Demonstratable capabilities to:

- Create & modify validation rules, flow and process builder, basic triggers and perform troubleshooting.
- Gather and document business requirements, solution alternatives and system designs.
- Develop and execute system test plans and manage data conversion and implementations including migration from one environment to another.
- Able to support US time zones schedule (Monday-Friday) and flexible to work after hours or weekends for special projects or implementations (approximately 2 times per year)
- Thrive in various remote working scenarios to include independent contribution, team collaboration, cross-functional team efforts and manage own workload including multiple, simultaneous assignments, meet deadlines, and proactively work with stakeholders to adjust priorities, when needed.
- Resourcefulness to find answers and identify practical solutions to business needs while being detail-oriented and committed to delivering quality work.

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies

build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different

  • Salesforce Solution Architect

    hace 6 meses

    Bogota, Colombia Full Potential Solutions A tiempo completo

    Overview: **Full Potential Solutions (FPS)** is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary...

  • Salesforce Solution Architect, Billing

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Lead/principal Solution Engineer

    hace 6 meses

    Bogota, Colombia Salesforce A tiempo completo

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Salesforce Solution Architect, Cpq

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Salesforce Solution Architect, Sales Cloud

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Salesforce Solution Architect, Service Cloud Voice

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Middle Salesforce Administrator

    hace 6 meses

    Bogota, Colombia TechMagic A tiempo completo

    **Bogota or Medellin, Colombia (Remote)** We are looking for a Middle Salesforce Administrator with 4+ years of experience to join our MagicFuse Team. **Must have**: - 4+ years of experience as a Salesforce Administrator - Experience with Sales Cloud, Service Cloud, Experience Cloud, Validation Rules, Flows, Process Builder - At least an...

  • Middle Salesforce Administrator

    hace 6 meses

    Bogota, Colombia TechMagic A tiempo completo

    We are looking for a Middle Salesforce Administrator with 4+ years of experience to join our MagicFuse Team. **Must have**: - 4+ years of experience as a Salesforce Administrator - Experience with Sales Cloud, Service Cloud, Experience Cloud, Validation Rules, Flows, Process Builder - At least an Upper-Intermediate level of English **Will be a plus**: -...

  • Middle Salesforce Developer

    hace 6 meses

    Bogota, Colombia TechMagic A tiempo completo

    We are looking for a Middle strong Salesforce developer with 4+ years of experience to join our MagicFuse Team. **Must have**: - 4+ years of experience as a Salesforce developer - Experience with Apex, LWC, VF, Lightning Components, Sales Cloud, Service Cloud, Experience Cloud - At least an Upper-Intermediate level of English **Will be a plus**: -...

  • Middle Salesforce Developer

    hace 6 meses

    Bogota, Colombia TechMagic A tiempo completo

    **Bogota or Medellin, Colombia (Remote)** We are looking for a Middle strong Salesforce developer with 4+ years of experience to join our MagicFuse Team. **Must have**: - 4+ years of experience as a Salesforce developer - Experience with Apex, LWC, VF, Lightning Components, Sales Cloud, Service Cloud, Experience Cloud - At least an Upper-Intermediate...

  • Salesforce Solution Architect, Field Service

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Salesforce Solution Architect, Service Cloud

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Salesforce Solution Architect, Service Cloud

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Arquitecto Salesforce

    hace 6 meses

    Bogota, Colombia Neoris A tiempo completo

    NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiência como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de...

  • Arquitecto Salesforce

    hace 6 meses

    Bogota, Colombia Amaris Consulting A tiempo completo

    **Who are we? **:Amaris Consulting es una firma independiente de asesoría tecnológica que ofrece servicios de orientación y soluciones para las empresas. Reúne a más de 7 500 personas distribuidas en 5 continentes y más de 60 países. Con más de 1.000 clientes en todo el mundo, hemos implementado soluciones en proyectos importantes durante más de una...

  • Arquitecto Salesforce

    hace 6 meses

    Bogota, Colombia amaris A tiempo completo

    Job description Buscamos consultores dinámicos para hacer crecer nuestro equipo de Sistemas de Información y Digital en Bogotá. Tu experiência, conocimiento y compromiso nos ayudarán a enfrentar los retos de nuestros clientes. Estarás apoyando diferentes proyectos a través de tu experiência como Arquitecto Salesforce. **Sus principales...

  • Solution Architect, Lead to Quote

    hace 6 meses

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Solutions Architect, Lead to Quote. **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias....

  • Analista Funcional

    hace 6 meses

    Bogota, Colombia Neoris A tiempo completo

    NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiência como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de...

  • Salesforce Consultant, Cpq

    hace 6 meses

    Bogota, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • Salesforce Developer

    hace 6 meses

    Bogota, Colombia Tribe Builders A tiempo completo

    **Find Your Tribe!**: At Tribe Builders, Inc., we're more than just a tribe - we're a movement. Rooted in courage, empowerment, and integrity, we've pioneered solutions that transform fitness and wellness brands into revenue generating machines. We bridge the gap between brands and revenue by turning our clients’ customers into lifetime supporters. We are...