Quality Analyst
hace 5 meses
**Job Description: Quality Analyst (Chat)**:
The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy
- and/or external systems.
**Responsibilities**:
- Monitor chatbot performance
- Read bot transcript ( chats between consumer and bot) to improve message positioning, workflow improvements
- Provide inputs, and basis audits, for bot enhancements
- Identify and escalate any potential quality issues per the defined process
- Isolate and report defects; verify defect fixes
- Suggest process/system improvements based on common customer concerns
- Accomplish other responsibilities assigned by management
**Technical skills & Qualifications**:
- At least 2 years in college (BS or BA preferred)
- Minimum of 1-year experience as Quality Analyst (Chat) (preferred)
- Experience with Chat process that uses Bots as the first line of service (preferred)
- Basic Excel/google sheets skills
- Problem-solving skills
- Fluent in written and spoken Spanish, preferably Portuguese
- Experience in working on improvement projects
- Experience in e-commerce Customer service
- Able to convey thoughts and observations lucidly through reports and presentations
- Critical thinking and problem-solving mindset
- Great customer service alignment
**About TaskUs**
**TaskUs (NASDAQ: TASK)** provides outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
-
Quality Analyst
hace 6 meses
Cali, Colombia TaskUS A tiempo completoThe Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with...
-
Quality Analyst
hace 5 meses
Cali, Colombia TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Quality Analyst
hace 6 meses
Cali, Colombia BAXTER A tiempo completo**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Quality Assurance Specialist
hace 6 días
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services, delivering exceptional customer experiences to innovative technology companies.Salary and BenefitsWe offer a competitive industry salary and comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.Job DescriptionThe Quality Analyst plays a vital...
-
Quality Analyst
hace 6 meses
Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Quality Assurance Specialist
hace 4 semanas
Cali, Valle del Cauca, Colombia Taskus A tiempo completoAt TaskUs, we prioritize our employees' well-being by offering competitive industry salaries, ranging from $60,000 to $120,000 per annum, based on location, experience, and performance. Our comprehensive benefits packages include medical, dental, and vision insurance, 401(k) matching, and paid time off. Job Overview:As a Quality Analyst, you will play a...
-
Quality Assurance Specialist
hace 4 semanas
Cali, Valle del Cauca, Colombia Taskus A tiempo completoAbout TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to help fast-growing technology companies represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
-
Quality Assurance Specialist
hace 1 mes
Cali, Valle del Cauca, Colombia Taskus A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and...
-
Quality Assurance Specialist
hace 4 semanas
Cali, Valle del Cauca, Colombia Taskus A tiempo completoAbout TaskUs:TaskUs is a leading provider of outsourced digital services, delivering exceptional customer experience to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands.By leveraging a cloud-based infrastructure, we serve clients across various sectors, including social media, e-commerce, gaming,...
-
Quality Analyst
hace 4 semanas
Santiago de Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Process Analyst
hace 6 meses
Cali, Colombia Adcomm-MDU A tiempo completoAdcomm MDU SAS is looking for a Process Analyst to join our team in our Cali office. The Process Analyst is responsible for defining, documenting, assessing, and scrutinizing the business processes of the organization or department and then identify areas for potential improvement. Their focus is on streamlining operations or developing solutions that allow...
-
Quality Assurance Specialist
hace 1 mes
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to help clients represent, protect, and grow their brands through innovative and effective solutions.The Quality Assurance Specialist is responsible for creating and executing comprehensive test plans to ensure the...
-
Data Analyst
hace 3 semanas
Cali, Valle del Cauca, Colombia Curv Group Llc A tiempo completoJob Title: Data AnalystDescription:We are seeking a highly motivated and detail-oriented Data Analyst to manage the flow of information in our sales CRM, Pipedrive. The ideal candidate should be fluent in English, have experience working in remote environments, and possess advanced knowledge in Excel, Power BI, Asana, and Pipedrive.Responsibilities:Manage...
-
Senior Data QA Analyst
hace 3 meses
Cali, Colombia Encora A tiempo completo**Important Information** Experience: + 5 years Job Mode: Full-time Work Mode: Work from home **Job Summary** As a **_Senior Data QA Analyst (11398)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers' business...
-
Business Insights Analyst
hace 6 meses
Cali, Colombia TaskUS A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Quality Assurance Specialist
hace 4 semanas
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands.The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in...
-
Data Analyst Professional
hace 3 semanas
Cali, Valle del Cauca, Colombia Curv Group LLC A tiempo completoJob Title: Data AnalystThe Curv Group LLC is seeking a detail-oriented Data Analyst to manage the flow of information in our sales CRM, Pipedrive. The ideal candidate will be fluent in English, experienced in remote environments, and possess advanced knowledge in Excel, Power BI, Asana, and Pipedrive.Responsibilities:Manage and optimize data accuracy and...
-
Senior Business Analyst
hace 3 meses
Cali, Colombia Encora A tiempo completo**Important Information**: **Experience**: +3 years **Job Mode**: Full-time **Work Mode**: Work from home **Job Summary** As a Senior Business Analyst (11212), you will play a critical role in evaluating and documenting business processes to identify inefficiencies and areas for improvement. You will be responsible for gathering and analyzing requirements...
-
Marketing Financial Analyst
hace 3 semanas
Cali, Valle del Cauca, Colombia Kenvue A tiempo completoAt Kenvue, we're a global team of 22,000 diverse and brilliant people passionate about insights, innovation, and delivering the best products to our customers. As a Marketing Financial Analyst, you'll provide high-quality financial support to our Marketing structure, maximizing financial outcomes through business partnering.Key ResponsibilitiesMonitor and...
-
Data Analyst B2B Specialist
hace 1 mes
Cali, Valle del Cauca, Colombia Curv Group LLC A tiempo completoJob Title: Data Analyst B2B SpecialistWe are seeking a highly skilled Data Analyst to manage and optimize the flow of information in our sales CRM, Pipedrive. The ideal candidate should be fluent in English, have experience working in remote environments, and possess advanced knowledge in Excel, Power BI, Asana, and Pipedrive.Key Responsibilities:Manage and...