Customer Success Consultant

hace 6 meses


Bogota, Colombia SupportYourApp A tiempo completo

**Passionate about the latest trends in Tech?**

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Success Consultant to harness the power of machine learning, image recognition, and business intelligence to produce breathtaking photos and videos.

Let's see what it takes.

**What you will do**:

- Assisting with the cooperation between customers and independent photographers;
- Matching customer's requests with available photographers;
- Providing customer support to photographers related to scheduling/hosting photo sessions, timely upload and editing of the photos;
- Providing customer support for customers related to their communications with the photographers assigned to them, answering general questions, assisting with navigating the platform;
- Escalating complex tickets to internal-team;

**Requirements**:

- Tech background;
- Experience with CRMs, Internal Platforms, and widespread SaaS tools such as Zendesk, Hubspot, MessageBird, and Aircall;
- Strong communication skills, both verbal and written.
- Efficiency and Resilience.

**Will be a great plus**:

- Photography and Photo Editing experience.

**Benefits**:

- Fixed schedule & remote work;
- Competitive compensation;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program).

**Who are we?**

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.



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