(Colombia) IT Support Specialist

hace 3 semanas


Bogota, Colombia SupportYourApp A tiempo completo

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.

**What you will do**:

- Maintain the highest level of operational standards for cloud technologies while executing best practices in operations and ongoing maintenance;
- Resolve internal team's inquiries regarding technical tools (using Atlassian, Office 365, Okta, HubSpot, Slack, Salesforce)
- Assist with the documentation of all system processes and procedures to ensure standardization, and best security practices;
- Communicate with the client’s internal team;
- Work on team projects;
- Keeping track of technological advancements and trends in IT support.

**Requirements**:

- Fluent English (advanced command of both written and verbal English);
- Knowledge of IT operations and basic methodologies;
- Experience working with Atlassian, Office 365, Okta, HubSpot, Slack, Salesforce;
- Ability to analyze and do research.

**Will be a great plus**:

- Experience working with Google Cloud and Azure.

**Benefits**:

- Flexible schedule;
- Competitive compensation;
- Paid intensive training and trial period;
- Opportunity to work with an international team of talented individuals;
- Work with a company that has been in the industry for over 10+ years;
- Good bonuses for referring friends (referral program).

**Who We Are?**

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

**Please, note that we accept CVs in English only.


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