Customer Support Specialist

hace 3 semanas


Bogota, Colombia Full Potential Solutions A tiempo completo

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance and relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

**Sales**
- Provide detailed information on product features, pricing, and policies, ensuring clarity on deliveries.
- Collect customer feedback, input contact details into internal databases, and report on sales activities, focusing on conversion and close rates.
- Develop and sustain relationships with current and potential clients, emphasizing Voice of the Customer (VOC) and Customer Satisfaction (CSAT) in sales.
- Oversee all sales activities in assigned accounts, ensuring the quality and consistency of product and service delivery.
- Address inquiries ranging from product returns and claims to billing errors through various communication channels.
- Investigate customer claims related to invoice discrepancies and process replacement orders for defective products and shipping errors.
- Manage back-end workload related to florists' concerns and customer service issues, monitoring and resolving order exceptions.
- Identify, design, and implement improvement initiatives associated with the handling of monitoring or back-end issues.

**Job Type**: Part-time

Pay: From $2,300,000 per month

Expected hours: No more than 42 per week

**Education**:

- High school or equivalent (required)

**Experience**:

- Cutomer Service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Bogotá, Distrito Capital, Cundinamarca (required)

Ability to Relocate:

- Bogotá, Distrito Capital, Cundinamarca: Relocate before starting work (required)

Expected Start Date: 04/08/2024



  • Bogota, Colombia Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...


  • Bogota, Colombia Zimmer Biomet A tiempo completo

    **Requisition Number**: AMER28473 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals,...


  • Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER28473 Employment Type Full-time Location Bogota **Job Summary**: - The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals, surgery centers,...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point of contact for internal...

  • Client Support Specialist

    hace 4 semanas


    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Client Support Specialist** **Location**:Remote (EST Timezone) **Work Schedule**:Monday - Friday, 09:00 AM - 06:00 PM EST **About the Role**: **Responsibilities**: - Provide timely and accurate support to client inquiries to ensure client satisfaction. - Efficiently resolve customer complaints and issues, aiming for first-contact resolution...


  • Bogota, Colombia HireLATAM A tiempo completo

    **WE ARE HIRING**: **Customer Success Specialist (LATAM)** 9 am to 5 pm CDT (Monday through Friday) **Overview**: This role provides internal support to the sales team, managing contracts, paperwork, renewals, sales metrics, and essential documents. It also involves direct communication with clients to ensure timely payments and assist with required forms,...


  • Bogota, Colombia Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Bogota, Colombia ABB A tiempo completo

    **Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Bogota, Colombia Esusu A tiempo completo

    **Democratize Access To Credit** Together we'll dismantle barriers to housing for working families and use data to eliminate the racial wealth gap. The ability to build credit from rental payments has the potential to give over 45 million renters with little to no credit a pathway into the financial system. Those individuals then stand to save over $200,000...


  • Bogota, Colombia Johnson Controls A tiempo completo

    Johnson Controls is looking for a Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for our clients in Access Control products and Electronic Security (alarms systems, CCTV). Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career...

  • IT Support Specialist

    hace 5 días


    Bogota, Colombia Skechers A tiempo completo

    Company Description **Job Description**: El IT Support Specialist deberá velar por el correcto funcionamiento de los equipos y dispositivos tecnológicos de nuestra oficina de Bogotá y las tiendas propias a lo largo de Colombia. RESULTADOS ESENCIALES DEL TRABAJO - Instalar y configurar equipos tecnológicos de venta en tiendas actuales y Nuevas. -...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Specialist to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...

  • Product Specialist

    hace 4 semanas


    Bogota, Colombia ABB A tiempo completo

    **Product Specialist (Costumer Support)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Bogota, Colombia ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Support Manager

    hace 4 semanas


    Bogota, Colombia Trellix A tiempo completo

    **_Role Overview:_** This role in the Customer Success organization will integrate with the Management team to design / manage a team based organization, to drive total customer satisfaction culture through breakthroughs and continuous improvements. Facilities management planning process, TQM processes development and support benchmarking and organization...

  • Customer Support Agent

    hace 2 días


    Bogota, Colombia Find A Therapist A tiempo completo

    Our partner Find A Therapist, is on a mission to help customers find the help they need. Whether it's a cognitive-behavioral therapist, a relationship counselor, or sessions with a psychologist, the goal is to assist customers in finding the right person to help them out. **Requirements**: - Experience working in a customer support position - Fluent...

  • Technical Support

    hace 2 días


    Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    Understand customer needs and requirements. Address the customer’s inquiries regarding tech support Qualifications: C1 in English. Full time availability. Prior experience in tech support, or related call center experience, preferred. Professional in engineering or related Intermediate math skills Excellent verbal and written communications skills,...


  • Bogota, Colombia Solvo Global SAS A tiempo completo

    Excellent communication and problem-solving abilities - Background in sales or customer service is a must. - Experience or knowledge in Artificial intelligence is a plus. - Microsoft proficiency. (Excel, Word, Powerpoint) - Sales attitude is a must. - Good charisma. - Someone with a logical mind. IMPORTANT** - Demonstrations of products and providing...


  • Bogota, Colombia Global Visa Support A tiempo completo

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...

  • Sales Support Specialist

    hace 4 semanas


    Bogota, Colombia Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: - Support and drive the service solution (category/assortment/offering)...