Junior Team Leader

hace 3 meses

Bogotá Cundinamarca, Colombia Besedo Colombia A tiempo completo

The role offers the opportunity to manage a comprehensive team for one of the leading websites. The Team Leader is responsible for the KPI results of the team guaranteeing coverage for the assignments and interaction documentation, as well as the individual performance. The Team Leader must ensure that all service levels and contractual KPIs are met by guiding the team, maintaining motivation, establishing clear goals, and providing feedback in a consistent manner.
**Tasks**:
To establish clear expectations about results and behaviors for the team to comply with the required KPI´s.
To ensure that service levels are delivered, all decisions made must focus on maintaining a 100% functional operation.
To control the work environment and discipline by motivating the team and promoting engagement to ensure KPI´s achievement.
To analyze continually statistics to detect areas of opportunity in the daily operation to carry out proper and timely corrective measures.
To carry out monthly one-to-one´s meetings and weekly follow-ups on targets and feedback on expected performance and behaviors.
To review and evaluate shifts and skills from agents to guarantee required coverage.
To capture suggestions to improve tools and procedures and share with relevant functions to contribute to continuous process improvement.
To act as a Besedo´s ambassador, leading by example and motivating the team to participate in the company´s activities and initiatives.
To interact with the clients/agents through the already-established channels to ensure proper communication and execute changes.
Guarantee coverage for the assignments, documentation and achieve an excellent work environment in the same, keeping the team motivated.
To Promptly inform immediate superiors of any administrative, operational or disciplinary developments that may have any type of impact

**Requirements**:
**Must**: C1 English with excellent communication skills (written and verbal).
Must be located in Bogotá, Colombia.
Be able to manage sensitive content.
Knowledge in Excel.
High school diploma.
Tech-savvy.
Knowledge of French or Italian is a plus
Knowledge of the industry is a plus.
**What we offer**:
The possibility to work from home.
Additional annual leave apart from the legal entitlement.
Extended parental leave and sabbatical leave once you have met the tenure criteria.
Make a positive impact on the digital world, working with an international team.
A stimulating and rewarding job in an international, innovative and fast-moving technology company.
Fun events, excellent colleagues and a cool and pleasant workplace.

  • Bilingual Junior Team Leader

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Besedo Colombia A tiempo completo

    The role offers the opportunity to manage a comprehensive team for one of the leading websites. The Team Leader is responsible for the KPI results of the team guaranteeing coverage for the assignments and interaction documentation, as well as the individual performance. The Team Leader must ensure that all service levels and contractual KPIs are met by...

  • Team Leader

    hace 3 días

    Cajicá, Cundinamarca, Colombia Essity A tiempo completo

    **Team Leader**: **Introducción**: El Team Leader es una posición clave del departamento de operación. Es el responsable final de los resultados de la operación y del desarrollo de los empleados de su turno y es la conexión entre la dirección y el personal, y debe conocer los intereses del negocio. Provee liderazgo y coaching al equipo. **What You...

  • Team Leader

    hace 2 días

    Cajicá, Cundinamarca, Colombia Essity A tiempo completo

    **Team Leader**:**Introducción**:El Team Leader es una posición clave del departamento de operación. Es el responsable final de los resultados de la operación y del desarrollo de los empleados de su turno y es la conexión entre la dirección y el personal, y debe conocer los intereses del negocio. Provee liderazgo y coaching al equipo.**What You Will...

  • Cs Team Leader

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** ***Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...

  • B2b Team Leader

    hace 2 meses

    Bogotá, Cundinamarca, Colombia inDrive A tiempo completo

    , Bogota **Responsibilities**: - Lead and manage the B2B sales teams in Mexico, Ecuador, Colombia and Peru. - Develop and execute effective sales strategies. - Track and analyze sales performance. - Train and develop the sales team. - Market research on growth topics for inDrive.Couriers; - Identification of key BizDev opportunities for potential B2B...

  • B2b Team Leader

    hace 4 meses

    Bogotá, Cundinamarca, Colombia inDrive A tiempo completo

    Colombia, Bogota Hybrid Full-time Senior **Responsibilities**: - Lead and manage the B2B sales teams in Mexico, Ecuador, Colombia and Peru. - Develop and execute effective sales strategies. - Track and analyze sales performance. - Train and develop the sales team. - Market research on growth topics for inDrive.Couriers; - Identification of key BizDev...

  • Ingeniero Junior de Mantenimiento Eléctrico en Alianza Team

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ALIANZA TEAM A tiempo completo

    Ingeniero Junior de Mantenimiento Eléctrico Detalles del PuestoEn Alianza Team, estamos comprometidos con la innovación y la sostenibilidad. Buscamos un Ingeniero Junior de Mantenimiento Eléctrico que quiera formar parte de nuestra equipo y contribuir a nuestro éxito.Descripción del TrabajoNuestro equipo de mantenimiento eléctrico está buscando un...

  • Team Leader

    hace 4 meses

    Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Title: Team Leader (Logistics)** **Location: GSC BOG** Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing, and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses. **Key Responsibilities**: - Actively lead the team of Experts,...

  • Backoffice Team Leader

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** ***Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...

  • Team Leader Suport

    hace 4 meses

    Bogotá, Cundinamarca, Colombia ARC SOFTWARE SAS A tiempo completo

    Importante empresa del sector en el mundo de la tecnología necesita personal en el área de TEAM LEADER SUPORT Realizando cotización de productos tecnológicos que satisfagan las necesidades de los KAM, en cuanto a mejor costo, disponibilidad y veracidad (para los clientes). Fomentar un buen clima laboral de confianza y amabilidad, desarrollando un...

  • Research Team Leader

    hace 5 meses

    Bogotá, Cundinamarca, Colombia Stockholm Environment Institute A tiempo completo

    Join the SEI Latin America Centre and be part of the continued development of our Institute’s presence in this dynamic region. With around 35 colleagues from seven different countries in the Americas, our centre conducts policy-relevant research on topics such as water management, Agenda 2030 implementation, just energy transitions and the bioeconomy. As a...

  • Team Leader Finance Rtr

    hace 5 meses

    Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Title: Team Leader Finance** **Location: GSC BOG** Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. Responsible for the activities related to the end of the month of the...

  • Team Leader de Abastecimiento

    hace 7 meses

    Cota, Cundinamarca, Colombia Skechers A tiempo completo

    Para Skechers Colombia buscamos Team Leader de Abastecimiento. Su objetivo principal es garantizar la seguridad, calidad y productividad en las operaciones de Abastecimiento (Tareas, Fill Active) de acuerdo a los tiempos de servicio establecidos, incluye la programación de recursos área, insumos, herramientas y personal para asegurar un flujo eficiente en...

  • Team Leader Talent Acquisition

    hace 3 meses

    Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Tittle: Talent Acquisition Team Leader** **Location: Global Service Center, DHL** **Key Responsibilities**: - Team Leadership: Lead, mentor, and manage a team of 10+ talent acquisition professionals, driving operational excellence and fostering high performance, engagement, and development. - Program Performance: Measure and monitor program performance...

  • Team Leader Crt

    hace 4 días

    Bogotá, Colombia DHL A tiempo completo

    **Title: Team Leader CRT** **Location: GSC BOG** Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing, and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses. **Key Responsibilities**: - Actively lead the team of Specialist and...

  • Games Team Leader

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Grow-Talent A tiempo completo

    Grow-Talent.com is partnering with a leading provider of B2B solutions to find a highly skilled Games Presenter Team Manager for their gaming studios in Bogota, Colombia.Job Type: Full-timeSalary: $60,000 - $80,000 per yearJob DescriptionWe are seeking an experienced team leader to oversee and manage staff in our gaming studios. As a Games Presenter Team...

  • Team Leader

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Traffic Tech Inc. A tiempo completo

    **Team Leader - Customs Brokerage (North America)** **Your Part In It**: **Key Responsibilities**: - Team Leadership: Supervise and mentor a team of customs agents, providing guidance and support to ensure accurate and timely submissions of customs documentation. - Compliance Management: Ensure all customs entries comply with relevant regulations and...

  • Backoffice Team Leader

    hace 3 meses

    Bogotá, Colombia Kaizen Gaming Group A tiempo completo

    Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2,500 Kaizeners,...

  • Operations Team Leader

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Groupcos A tiempo completo

    Job OverviewWe are looking for a skilled Operations Team Leader to join GroupCOS. This role is perfect for those who enjoy leading teams and have experience working in the BPO industry.Salary InformationThe estimated monthly salary for this position is between 3,500,000 COP and 4,000,000 COP, along with performance bonuses. The total annual compensation can...

  • Virtual Team Leader for Real Estate Operations

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Remote Excellence A tiempo completo

    Job Title: Virtual Team Leader for Real Estate OperationsWe are seeking a highly skilled and motivated Virtual Team Leader to join our team at Remote Excellence.About the Role:The Virtual Team Leader will be responsible for managing and coordinating our real estate operations, ensuring seamless communication and collaboration among team members.Key...