Customer Service Representative

hace 3 meses


Bogota, Colombia remoti SAS A tiempo completo

Well-known and established Digital Payments company is currently looking for Customer Service agents who will be responsible for facilitating the research and resolution of simple dispute claims and over time and through on-the-job experience, acquiring the skills and knowledge required to manage more complex dispute-related work. The position is responsible for processing basic disputes for Prepaid, Debit or Regionals on behalf of Dispute and Support Operations clients. Working primarily in fraud cases, they will learn systems and dispute processes.
- Basic Qualifications
- B2+ English level
- Minimum of 6 months of work experience or a Bachelors’ Degree
- Degree not required
- Preferred Qualifications (not hard requirements)
- Experience working in banking or a merchant acquiring, card issuing, or back office banking environment
- Experience in a dispute resolution management or loss recovery role
- A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and achieving high-quality operational results
- Initiative and judgment to ensure customer expectations and service levels are exceeded
- Good verbal, written, and interpersonal communication skills are required
- Proficient knowledge of Microsoft Office, specifically Excel
- Fundamental knowledge of the payment processing industry

Tipo de puesto: Tiempo completo

Salario: $2.000.000 - $3.000.000 al mes

Idioma:

- Inglés (Obligatorio)



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