Customer Service Agent

hace 6 meses


Colombia Solvo Global A tiempo completo

Position: Intake Specialist

On site: ASTORGA - Calle 7D #43c-105, Medellín

Horarios: 45hrs semanales que se dividen en 5 dias laborales y dos dias off que se pueden asignar en cualquier dia de la semana en el rango de 7:00am a 7:00pm tomando en cuenta tu disponibilidad y la del cliente.

Remuneración: 2.600.000

Descripción del puesto: El especialista en admisión es el primer punto de contacto con la empresa. Un especialista en admisión legal recibe y califica a clientes nuevos y potenciales para bufetes de abogados. Son responsables de gestionar los procesos de incorporación de nuevos clientes y evaluar los flujos entrantes de reclamaciones y clientes potenciales.

Responsabilidades: - Revisar los paquetes de admisión de nuevos clientes. - Revisar las tareas pendientes y completar las tareas urgentes por prioridad. - Incorporar nuevos clientes completando el proceso de admisión. - Entrada de datos para garantizar que obtengamos toda la información pertinente. - Recibir llamadas entrantes y realizar llamadas salientes: 80 % entrantes, 20 % salientes.

Habilidades y calificaciones - Habilidades duras y blandas: - Experiência trabajando en un puesto que requiera el uso de al menos dos programas de software o CRM. - Mínimo de un año de experiência laboral en oficina o comprensión general demostrada del entorno legal. - Mínimo de un año de experiência en ventas o atención al cliente. - Debe tener un diploma de escuela secundaria. - Debe disfrutar hablando por teléfono y tener habilidades excepcionales de servicio al cliente. - Debe tener fuertes habilidades informáticas con comprensión demostrada de Microsoft Office. - Se requiere bilingüe (inglés/español), con nível de inglés C1 o superior.

Tipo de puesto: Tiempo completo

Salario: $2.600.000 al mes


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