Operations Information Request Analyst

hace 5 días

Bogota, Colombia Equinix A tiempo completo

Operations Information Request Analyst

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**OIRT Analyst Job Description**:
The Operations Information Request Analyst (OIRT) is responsible for providing support by responding to, evaluating, and prioritizing incoming external customer requests in a flexible, fast paced, very customer focused environment, to include global data center operations.

**Responsibilities**:

- Follow the Operations Information Request Management process:

- Conduct a detailed review of incoming requests assigned and complete them within the designated timeframe for completion.
- Handle the lifecycle of requests and adhere to the applicable response service level objective (SLO)
- Raise concerns when necessary to ensure a timely response
- Ensure response documentation is complete, current, and stored appropriately
- Submit new content received from the SME community to the content management team to update to the source of truth repository
- Establish, maintain and develop strong working relationships globally with internal teams in support of the customer information process in the customer information process (e.g., Sales, Marketing, Client Services, Product, Legal and Operations) to maintain alignment and enhance the continued improvement in response quality and timeliness
- Assist the OIRT team management by taking ownership of and completing assigned departmental projects as needed
- Other duties as assigned based on the skills and capabilities of the individual

**Qualifications**:

- Must be able to work remotely and in office. (hybrid role)
- A Bachelor’s degree in Business Information Systems, Engineering, Business Administration or a related field, or an equivalent combination of education and experience
- A minimum of 3-5 years of relevant work experience in technical support, operational management, business analysis and management of cross-functional projects
- Excellent social and interpersonal skills (both written and verbal) and ability to effect change through teamwork, integrity, trust, credibility and influence
- Ability to communicate and work with teams on a global scale.
- Time management skills and ability to strategically balance priorities
- General knowledge of operational processes in a global company
- Excellent written and verbal communication skills
- Ability to forge relationships across all levels of the organization
- High attention to detail and a strong commitment to quality control
- Agile learning ability
- Strong customer focus and enjoys problem solving
- Demonstrated ability to:

- Ability to work under pressure and maintain integrity in high stress situations with minimum oversight
- Ability and experience entering new situations, learn quickly in a fast-paced environment, and raise issues when appropriate
- Proficiency with SFDC, Siebel and Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
- Each member of the team participates in rotation of holiday coverage and some weekend and extended business hours are required based on workload deadlines.

  • Data & Information Analyst

    hace 7 meses

    Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Sales Operations Analyst, I

    hace 3 días

    Bogota, Colombia Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: The role of the Sales Operations Analyst will be to ensure management's ability to make sound, fact-based decisions. The primary responsibilities of the role are to manage existing reports and build custom reports as requested for the assigned functional area. Works with sales to gather report requirements and deliver...

  • Information Security Analyst

    hace 5 días

    Bogota, Colombia Bizagi A tiempo completo

    Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers. Bizagi is a global software company born in LATAM with a strong presence in EMEA and...

  • I - Latam Request Management Analyst - Mesa de

    hace 1 semana

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    eperformance se encuentra en la búsqueda de Request Management Analyst encargado de supervisar, asegurar y dar seguimiento al procesamiento eficiente de requerimientos e incidentes menores que generan afectación a la producción. **Requisitos**: Nível de Ingles escrito intermedio (B1 +) requerido (B2) deseable. Título profesional en Ingeniería de...

  • Sales Operations Analyst, Ii

    hace 7 meses

    Bogota, Colombia Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • BI Operations Analyst

    hace 7 meses

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Sales Operations Analyst, I

    hace 1 semana

    Bogota, Colombia Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Operations Analyst

    hace 7 meses

    Bogota, Colombia Coupa A tiempo completo

    Bogota, Colombia G&A - Finance - Operations / FP&A / Mid Level / Hybrid Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase...

  • Sales Operations Analyst

    hace 1 semana

    Bogota, Colombia Masiv A tiempo completo

    **Descripción**: En **Masiv **sabemos que nuestros colaboradores son la clave del éxito, y que su compromiso y amor por la labor es fundamental para alcanzar nuestras metas y retos corporativos. En esta oportunidad buscamos un **Sales Operations Analyst.** Como Sales Operations Analyst trabajarás en la recolección, organización y análisis de...

  • Sales Operations Analyst

    hace 7 días

    Bogota, Colombia Masiv A tiempo completo

    **Descripción**:En **Masiv **sabemos que nuestros colaboradores son la clave del éxito, y que su compromiso y amor por la labor es fundamental para alcanzar nuestras metas y retos corporativos. En esta oportunidad buscamos un **Sales Operations Analyst.**Como Sales Operations Analyst trabajarás en la recolección, organización y análisis de información...

  • Analyst, Data Operations

    hace 1 día

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Analyst, Compensation Operations

    hace 7 meses

    Bogota, Colombia Kenvue A tiempo completo

    **Analyst, Compensation Operations**-2307010290W Description **Analyst, Compensation Operations** This position reports into Sr. Manager, Compensation Solutions and is based at **Bogota.** **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic...

  • Operations Compliance Analyst

    hace 7 meses

    Bogota, Colombia Equinix A tiempo completo

    Operations Compliance Analyst Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Business Information Security Manager

    hace 8 meses

    Bogota, Colombia Wood Plc A tiempo completo

    Overview / Responsibilities: Wood is currently recruiting for a **Business Information Security Manager** to join our team in Bogota, Colombia. **Job Objective**: Accountable to the Business Information Security Officer / Technology Security Manager - Senior for the implementation and operational management of Information Security Operations and associated...

  • Benefits Operations Analyst

    hace 7 meses

    Bogota, Colombia Kenvue A tiempo completo

    **Benefits Operations Analyst**-2307010289W Description Kenvue is currently recruiting for**:Global Benefits Operations Analyst **This position reports into Head of Global People Operations and is based at **Bogotá, Colombia.** **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted...

  • Sales Operations Analyst, Senior

    hace 6 días

    Bogota, Colombia Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: This role is responsible for the development of global business intelligence reporting initiatives. This role will provide operational analytics support to the Global Sales and Sales Operations organizations which may include gathering requirements, as well as rolling out analytics and reporting solutions to key...

  • Operations Analyst for Liquidity Management Service

    hace 3 días

    Bogota, Colombia Citi A tiempo completo

    The Operations Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of operations; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the LMS Operations area. Applies analytical thinking and knowledge of data analysis tools and...

  • Sr. Operations Analyst

    hace 7 meses

    Bogota, Colombia Telesign A tiempo completo

    Location**:Bogotá, Colombia (hybrid)** **_ Only resumes in English will be considered._** Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact,...

  • Cyber Security Operations Analyst

    hace 7 meses

    Bogota, Colombia ConvaTec A tiempo completo

    At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Cyber Security Operations Analyst, and you’ll do the same. ConvaTec is looking for a...

  • Marketplace Accounts Payable Analyst

    hace 6 meses

    Bogota, Colombia Tiendamia A tiempo completo

    **We are looking for Tigers** Be our **Marketplace AP Analyst** ¿Do you want to join the fastest-growing cross-border eCommerce company in LATAM and be responsible for optimizing the financial operations of the company? Then, this job opportunity is for you! The **Marketplace AP Analyst** is responsible for general accounting duties including...