Jr. Customer Service Analyst
hace 1 semana
Jr. Customer Service Analyst
**Responsabilidades**
- Responsable de monitorear el estado de la orden desde su ingreso hasta su entrega y las acciones correspondientes para mejorar el servicio brindado al cliente; reportar las incidencias generadas en el proceso de ingreso - entrega para elaborar Planes de Acción
- Planear, dirigir y controlar las actividades del proceso de delivery de los pedidos.
- Responsable por asignación de inventarios en pedidos y distribuir de manera correcta el inventario disponible, priorizando despachos a canales, garantizando el cumplimiento del infull, con el fin de cumplir las expectativas de servicio, costo y calidad.
- Ser soporte al proceso de ordenamiento y comunicación constante y efectiva con el área de ventas, transporte, acerca del estado de los pedidos.
- Ser el área de soporte de logística Kimberly ante el área logística de los clientes.
- Gestionar la venta perdida con el departamento de planeación.
- Activa participación en ideas para modelos logísticos que disminuyan el costo e incrementen el servicio.
- Garantizar el cierre de las devoluciones logísticas, por Work Flow o contra entrega
- Encargado de ejecutar las notas de créditos de devoluciones debidamente autorizadas, para garantizar que los valores sean reconocidos a los clientes. Saldos Logísticos.
- Controlar y supervisar el estado de pedidos e informar al comercial / cliente de su estado y llegada y gestión de novedades.
**Requisitos**
- Profesional en Ingeniería Industrial, Administración, Negocios Internacionales, Comercio Exterior o carreras afines.
- Experiência mínima de 1 año desempeñando roles similares en operación logística o servicio al cliente
- Herramientas de Office a nível intermedio
- Habilidades blandas: Clara orientación a resultados, comunicación efectiva y orientación a clientes (interno y externo), gestión del tiempo, trabajo en equipo y bajo presión. Habilidad de negociación.
**Global VISA and Relocation Specifications**:
**Primary Location**
Colombia
- Bogota - Planta Tocancipá
**Additional Locations**
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
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