Senior Systems Administrator

hace 7 días

Bogota, Colombia World Vision Perú A tiempo completo

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories

Key Responsibilities:
PURPOSE OF POSITION:
Senior Systems Administrators are responsible for maintaining, monitoring, and supporting systems in a global environment. They work on multiple projects as a team lead and provide technical leadership to Systems Administrators. They perform troubleshooting for complex hardware, operating system software and basic network problems.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

KEY RESPONSIBILITIES:
Project Planning:

- Leads or consults short
- and long-term project planning efforts with team members, clients and other IT groups.
- Develops cost/time estimates.
- Documents discussion and agreements.

Technical Requirements:

- Works with systems engineer and Endpoint Manager to understand technical requirements for Mobile Device management and Endpoint Management.

Design/Develop:
Maintenance:

- Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
- Monitors health of systems and provides appropriate recommendations, when required.

Administration:

- Coordinates and validates activities.
- Manages user’s level of access to, systems platforms (EDM and MDM) and files
- Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
- Installs, configures and maintains system hardware and software components.
- Maintains tracking and configuration documentation and plans.
- Supervising the installation of system upgrades and service packs.
- Determines if inactive accounts should be deleted.

Performance Monitoring:

- Supervises the monitoring procedures and evaluates problems identified by team members.
- Ensures that capacity workload modeling and availability analysis is performed.
- Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.
- Reviews performance and control reports.
- Recommends settings changes to the operating system to improve performance and reliability.
- Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

- Leads or provides technical direction for the planning, designing, and execution of testing efforts.

Continuous Improvements:

- Recommends performance metrics.
- Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Scheduling:

- Translates business and technical requirements to develop automation specifications that span more than one business area.
- Updates job schedule based on current priorities and special handling requests.
- Ensures reliability and availability of platforms.
- Schedules maintenance and repairs.

Computer Operations:

- Coordinates production job processing.
- Ensures that maintenance procedures are executed.
- Updates job schedule based on current priorities and special handling requests.
- Operates computer hardware systems and related peripheral equipment.
- Monitors systems on a 24x7 schedule.
- Performs maintenance procedures.
- Validates input and output data for completeness and accuracy.
- Analyzes job processes and recommends improvements.
- Reviews historical data for trend analysis.

Production Support:

- Coordinates problem resolution among team members.
- Documents, monitors, reports, and manages the resolution of systemic issues.
- Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.
- Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
- Documents problem status and resolution.
- Develops c

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